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compassmktg
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June 14, 2018 at 9:35 am
We had an event from last year that was only able to be accessed by members of our website. Now we are opening that event up to the public. Unfortunately, our client duplicated the event from last year that had the rule applied. Can someone help us please change the permissions? We tried deleting the rule. That did not work. We have to registrations in there already and do not want to recreate the event and have two different ones. HELP PLEASE ASAP. Thanks 🙂
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Tony
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June 14, 2018 at 9:43 am
Hi there,
Can you link me to the event so I can view this, please?
We tried deleting the rule. That did not work.
May I ask what the rule is, maybe you can add a screenshot of the section you are editing?
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compassmktg
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June 14, 2018 at 11:00 am
The login details to the site are
ADMINISTRATOR
**REMOVED**
Website url
https://southcobbarts.org/wp-admin/
Event where issue is https://southcobbarts.org/events/2018-christmas-house-arts-and-crafts-show/
When you are logged into the website you can view and join the event because you are a member.
When you are just a visitor to the website you cannot access the register page as you are not a member. https://southcobbarts.org/registration-checkout/?uts=1528995676#checkout
we need to change it so you can register for this particular event even if you are NOT a member of the site.
Hope this is clearer
Kind Regards
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This reply was modified 5 years, 10 months ago by
 Tony. Reason: Remove account details
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Tony
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June 14, 2018 at 11:27 am
Ok, before going forward I recommend you change the password on that account, these forums are public.
If we need login details you can submit those securely using:
https://eventespresso.com/send-login-details/
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Tony
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June 14, 2018 at 11:39 am
I can select tickets and register onto the event without a problem whilst logged out?
The users that are registering and running into problems, have they registered onto and event before, or have a WP User account on your site?
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compassmktg
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June 14, 2018 at 11:56 am
Thank you but I have found a work around solution. The problem is that people who are not users need to be able to access that page. We found a work around so I’ll just use that. Thanks so much for your help!
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