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Need some major help Event wont load checkout page

Posted: November 15, 2020 at 11:58 am


Jarred

November 15, 2020 at 11:58 am

Hey guys, if someone adds event to cart, then click “Proceed to registration” the page comes up blank. I thought maybe it was my custom plugin so I deactivated it and tried with just event espresso and still getting the error.

I will give privat link in next post. Need urgent help so if I need to get a support token please do let me know.


Jarred

November 15, 2020 at 11:59 am

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Jarred

November 15, 2020 at 12:47 pm

Hey guys, the support form told me to make a new post here so that we could use it with the priority support token.

All I ask is that any details about my website are marked as private.

I filled out the form thanks.


Jarred

November 15, 2020 at 12:48 pm

we can ignore this post now, I bought priority support and created a new post like it told me to do. https://eventespresso.com/topic/priority-support-token-purchased/

thanks


Jarred

November 15, 2020 at 3:08 pm

I think it might have something to do with Margin left -999. Hope that helps. I dont know how to fix it. But I turned on debug mode and got this message..

Then I also inspected element and when I “unchecked” css that moved the page -999 then I could see the registration form.


Jarred

November 15, 2020 at 3:21 pm

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Jarred

November 15, 2020 at 4:22 pm

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Jarred

November 15, 2020 at 4:45 pm

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Jarred

November 15, 2020 at 7:32 pm

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Jarred

November 15, 2020 at 8:12 pm

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Tony

  • Support Staff

November 16, 2020 at 5:50 am

Hi Jarred,

Just to clarify, with support tokens you don’t need to create a new forum thread specifically for the support token, the form is asking for a thread you’ve created relating to the issue so we know what we are looking into.

The forums are generally the best place to start with troubleshooting issues and if a support token is needed the thread can be linked to so we know what the token relates to. Without that field, we had used opening up support tokens without any info related to the issue itself.

I’ve merged both of your threads together as they are both related to this same issue and as requested will hold off until you reply with further details 🙂

The support post ‘Need some major help Event wont load checkout page’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 weeks, 2 days ago ago

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