Support

September 14, 2014 at 4:29 pm

The Pre-Release Channel allows you to preview upcoming products before they are released.

You must opt-in to the Pre-Release Channel. Otherwise, you will not be able to access any products from the Pre-Release Channel.

Learn more about the Pre-Release Channel and join today
https://eventespresso.com/wiki/pre-release-channel-guide/

FAQ for the Pre-Release Channel

What is available?
Available products for Event Espresso 3 and Event Espresso 4 are shown on your Event Espresso account page (towards bottom of page).

A product works differently than I expected. Can you help me change how it works?
This is a great question! We can advise possible workarounds through the support forums. However, we cannot help you modify the coding for any products in the Pre-Release Channel. Please get in touch with an Event Espresso professional here:

https://eventespresso.com/developers/event-espresso-pros/

I’m not seeing any products for the Pre-Release Channel in my Event Espresso account. Can you help me?
Have you opted in to the Pre-Release Channel as described in the link below?

https://eventespresso.com/wiki/pre-release-channel-guide/

Troubleshooting Products from the Pre-Release Channel

Having trouble with an integration or add-on? Follow these troubleshooting steps:

1) Is your software up to date?

2) Have you read the documentation?

If so, try running a search on our support site:
https://eventespresso.com/support/

3) If you still need help, then create a new support post here:
https://eventespresso.com/support/forums/