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Need help understanding invoice process – is this a bug?

Posted: August 4, 2017 at 10:46 am


shunter06483

August 4, 2017 at 10:46 am

Someone registers and selects the Invoice option. the transaction shows up in the backend as paid. when you open the invoice it says no payments have been made but there is a zero balance. is this right? and then in the accompanying transaction record it is showing outstanding and its marked pending payment. I am so confused.


Josh

  • Support Staff

August 4, 2017 at 10:56 am

Hi there,

Can you share a screenshot of where in the Transaction it shows it’s paid?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


shunter06483

August 4, 2017 at 10:58 am





shunter06483

August 4, 2017 at 10:59 am

sorry


shunter06483

August 4, 2017 at 11:00 am

one more


shunter06483

August 4, 2017 at 11:01 am


Josh

  • Support Staff

August 4, 2017 at 11:47 am

If you are on the Transactions list table and click on Transaction 1734 does it list any payments made there?

If not normal to see an amount in the Paid column if no payments have been made. There have been some bugs that have been fixed since 4.9.38.p (The current version of Event Espresso is 4.9.45.p).


shunter06483

August 4, 2017 at 12:24 pm

Current version is 4.9.38.p I will update in tonight’s dev cycle


shunter06483

August 4, 2017 at 12:27 pm

its strange I don’t have anywhere that lets me enter my support license and there seems to be no autoupdate. if I deactivate and delete the core plugin will it delete my events and data?


Josh

  • Support Staff

August 4, 2017 at 12:59 pm

If you do not see a support key field on your site’s Event Espresso > General Settings page, then that’s indication your site is part of a WordPress Multisite network. In which case you’ll find the support key field on the Main site’s Event Espresso > General Settings page.

If you deactivate and delete the core plugin it will not delete your events and data.


shunter06483

August 6, 2017 at 10:07 am

I was able to update to the latest version. I can’t understand why some are marked paid and some not. all are paid by invoice. I did a transaction after the update and it showed up properly with no payment made, approved but incomplete. but I really need to fix the 5 or 6 that are not correct. can you help?

thanks!


Josh

  • Support Staff

August 7, 2017 at 9:16 am

Hi there,

You can fix the 5 or 6 that are not correct by going to the associated registrations and set the Change Registration Status option to “Pending Payment” then you click on “Update Registration Status”.

The support post ‘Need help understanding invoice process – is this a bug?’ is closed to new replies.

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Status: closed

Updated by  Josh 2 years, 2 months ago ago

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