Posted: March 30, 2017 at 10:26 pm
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I would really appreciate it if I can get Tony Waricks help with my enquiry. He was helping me with a Mijireh and NAB issue on my website and I have been away for about a month. Tony if you answer this, it is in relation to this post: this link here The client have now setup a test event and you can see it here: http://bowmanrichards.com/events/test-event/ There are actually 2 issues we are having. The first is that we want some details to be sent to Mijireh so that it can be inclouded in the payment receipt we get back from the bank. The second issues is in relationship to notification emails going to the sites admin. The site admin was getting notifications about someone purchasing/booking a ticket to an event, but know she is not getting the notification emails. If I was to give you access to the backend of the site, would you be able to have a look to make sure the site admin has the notifications emails setup right? Lastly, the client has asked me if it is possible to have barcodes put on the ticket receipt the customer gets when they purchase an event ticket? Sorry for all the questions but I have very limited experience with EventEspresso, but I would like to add it to my offerings to my clients. Tah Steve |
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Hi Steve,
WHat details would you like to send over? If your previous reply you had this:
EE already sends over the customers first name, last name and email address to Mijireh, if that’s not being sent to NAB from Mijireh you’ll need to contact Mijireh support and find out why. Invoice number we don’t send over, I’m assuming by invoice number you mean the EE transaction ID?
If you look within the message activity table (Event Espresso -> Messages -> Message activity) do you see the admin emails shown there and are they being sent to the correct email address?
I can, but lets confirm the emaisl are actually being triggered first (the step above).
I’m not sure what the ticket receipt is, can you explain further? You can include the barcodes on the ticket itself if that’s what you mean? |
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Hi Tony I will try and help as much as I can to help. 1. WHat details would you like to send over? 2. Invoice number we don’t send over, I’m assuming by invoice number you mean the EE transaction ID? 3. If you look within the message activity table (Event Espresso -> Messages -> Message activity) do you see the admin emails shown there and are they being sent to the correct email address? 4. I’m not sure what the ticket receipt is, can you explain further? 5. You can include the barcodes on the ticket itself if that’s what you mean? Steve |
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Tony With the email notification issue, we get an error message at the top like this An “error has occurred: An the message is not sent. Even when I signup for the test event I do not get an email confirmation. Could there be an issue with the built in WordPress wp-mail file? Steve |
When we test Mijireh we don’t have access to individual payment providers so I can’t see what message is sent. Can you send me an example of what you receive? (If so you can use support[at]eventespresso to send the example) The details sent over to Mijireh from EE are filterable so you may be able to include additional info, however it depends what Mijireh is sending to the payment provider so again you will likely need to contact Mijireh support to request they send additional details but I’ll take a look.
Ok, thank you for the clarification. The transaction is available in the details we send so it may be possible to include, but ties in with the above.
Its not that I don’t believe the client isn’t receiving them, I’m trying to confirm if the emails are actually being sent, but then not received or if the email is being sent and then being lost ‘somewhere’. So are the emails shown there, going to the correct email address, with a green status bar on the left?
When you mentioned ticket I assumed a printable ticket from the EE4 Printable ticket add-on but I can see your account doesn’t have access to that add-on. So where is it that your wanting to add the barcode? Can you include a screenshot? https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots The barcodes I mentioned are include with the above add-on on the tickets the user receives but I think we may have some cross wires on what a ‘ticket’ is.
Why would there be an issue with the wp-mail file? Have you edited it? There are a few reasons that can happen but usually its cause by the hosts mailserver so we recommend using a transactional email service such as the ones listed here: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/ If that doesn’t work we can investigate further. |
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Thankyou Tony for your replies. 3. Its not that I don’t believe the client isn’t receiving them, I’m trying to confirm if the emails are actually being sent, but then not received or if the email is being sent and then being lost ‘somewhere’. So are the emails shown there, going to the correct email address, with a green status bar on the left? Tony I had another look and all the email are now in Failed Sending and are not marked as Green. I haven’t edited any of the files that would effect the WordPress email feature, but WordPress does messup emails sometimes, so I thought it might be that. So I will have a look at the Mandril link first before asking for more help. Tony the barcodes will be included in the Printable ticket. We haven’t installed that addon yet but the client has given me the go ahead to get the printable tickets and the barcode addons. I will start on that early this week. Thankyou very much for the support you are providing me. Steve |
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I have replied to your email containing the report but will summarize here for any additional readers. EE sends over the details of the registrant to Mijireh where the users then makes a payment, however its up to Mijireh which details are then passed over to your payment provider (Mijireh are a ‘middle man’ that sit between EE and your payment provider) so Mijireh need to send the additional details requested here to the payment provider. The ‘order’ made to Mijireh from EE can be filtered to include additional details such as the EE Transaction ID, however if Mijireh then don’t send that over to your provider (in this case NAB) you need to contact them and find out why as EE doesn’t have any control over Mijireh’s checkout. |
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Thankyou Tony for all your help, much appreciated and I think I have a good understanding of how it all works now. I did just purchase the Printable Ticket addon and set it up on the clients site. I have done everything word for word. On the Html Ticket Template (Registrant Recipient) page I have that pretty good too until I try and preview the ticket. I click the Preview button and I get a blank page. So I cannot see how the ticket looks like while I edit it. Do you have any ideas why this may happen? Sorry for all the questions 🙁 Steve |
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Have you edited the ticket template? If so did the preview work before your edited the template? A white screen usually means a fatal error is being thrown, if there is an error you can either check the server’s error logs to find it, or enable WP_DEBUG on the site and preview the ticket again to see if it shows an error. |
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I did not edit the Ticket template before I previewed it. All I did was go to messages and then ticket and then clicked preview. I have just tried the WP-Debug suggestion and found that there was a conflict with one of the site plugins. I deactivated the plugin and the ticket now shows. Thankyou Tony 🙂 Much appreciated. |
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Great, I’m glad you found the problem 🙂 |
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You will get sick of me Tony. My client wants me to add a credit card fee of 1.2% to all transactions and that this fee be shown on a line of its own in the invoice. Does EE have an easy way to do this or do we need to custom code something? Steve |
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Hmm it depends. Is this to be added to every transaction or only transactions using a specific payment method? You can add a price modifier to your tickets which applies to every registration but we don’t currently have a method for you to add surcharges to specific payment methods. |
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Tony the 1.2% Credit Card surcharge will be on all registrations where the registered person uses their credit card to purchase their tickets. I am pretty sure we will not have any other payment method other than credit cards. Steve |
Within EE you can have multiple payment methods active, there is no ‘Credit Cards’ payment method, but you could have say Stripe and Invoice active. So are you only using a single ‘online’ payment method that will only allow users to finalize the registration by paying for the ticket in full using their card? The reason I’m asking is we do not have the option to set a surcharge on specific payment methods, so if you can’t add the charge if the user selected Stripe but then not add the charge if the user selected Invoice. One way to setup a surcharge is to add a ‘price modifier’ to your tickets. Within the event editor, click the cog icon next to the ticket and then click to add a price modifier, you should see something like this – http://take.ms/IAAJQ Add your surcharge to the ticket there and it will apply to any registrations that select that ticket. Is that what you are looking for? |
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