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Praxis
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November 2, 2018 at 6:58 pm
I’m using [ESPRESSO_MY_EVENTS] to display an order history for customers, but as of recently the page no longer works. https://events.praxiscet.com/account/orders/ (login only)
The H1 appears, but no content after that. Even the footer is gone.
This is all I have in the body for that page:
<h3>Events and Courses</h3>
<p style="font-size: .9em; margin: 0;">Click on event name to review event info page. Click on Action icons to edit your registrations, view invoices or receipts or resend registration emails.</p>
[ESPRESSO_MY_EVENTS]
Any guesses about what might be causing it to break?
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Praxis
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November 2, 2018 at 7:00 pm
Oh! interestingly, it works for logged out users.
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Josh
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November 2, 2018 at 7:04 pm
Hi,
You can capture then log or display the error that’s causing the breakage by activating WP_DEBUG mode. This guide has further instructions:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
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Praxis
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November 6, 2018 at 11:03 am
Thanks Josh.
My php-error.logs repeatedly shows this warning:
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /srv/bindings/[server location]/wp-includes/post-template.php on line 284
I guessed it means that PHP 7.2 is conflicting with one of my plugins, so I deactivated all of them (which fixed it) and reactivated until I found that the EE WP Users add-on is the culprit. Of course this makes sense since the problem is clearly with the [ESPRESSO_MY_EVENTS] shortcode.
Is this a conflict that you’ve seen before?
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Josh
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November 6, 2018 at 11:09 am
The EE WP Users add-on isn’t exactly a culprit here, it’s the plugin that adds the [ESPRESSO_MY_EVENTS] shortcode. In other words, if you get a blank page when viewing a page with the [ESPRESSO_MY_EVENTS] shortcode, there’s an error being thrown when the shortcode is being parsed.
A PHP warning wouldn’t usually cause a blank screen either. You’ll be looking for a PHP Fatal error in those logs.
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Praxis
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November 6, 2018 at 11:14 am
ok, that makes sense. The fatal error that i have been receiving is PHP Fatal error: Uncaught EE_Error: An attempt to access and/or write to a file on the server could not be completed due to a lack of sufficient credentials. in /srv/bindings/[server location]/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php:101
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Josh
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November 6, 2018 at 11:45 am
Usually, that’s due to an issue with the server config/permissions.
Can you try adding
define('FS_METHOD', 'direct');
to your wp-config.php file somewhere before the
/* That's all, stop editing! Happy blogging. */
Does it load then?
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Praxis
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November 6, 2018 at 1:21 pm
Okay, that finally did it for me (just like the others with this error) 🙂
For anyone else searching, i’ll note that my host is Pantheon, and there seem to be frequent permissions errors with Pantheon.
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Praxis
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November 6, 2018 at 1:23 pm
BTW, thanks for your patience, Josh! much appreciated.
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