Support

April 25, 2013 at 1:03 pm

Hi Teresa,

It sounds like both events are using the same question groups. You may need to go to the Event Espresso>Question groups and set up one or two question groups to use for your event.

While I’m not certain about what you mean by updates, I think you might be referring to the registration notifications. If that’s the case, yes, you can put an email address in the Alternate Email address field under “Event Options” for the event you want notifications for.

April 25, 2013 at 2:38 pm

You can add questions to a group by following this guide:

https://eventespresso.com/wiki/question-groups/

You can order questions by dragging and dropping them in place, or assigning them a number (they’ll appear in the order they are numbered) :

https://eventespresso.com/wiki/questions/

April 26, 2013 at 7:34 am

Hi Teresa,

When you order the questions, they get ordered the same way for all the groups. You may need to adjust the question groups ordering as well.

If you’re using the first data E4 payment option there is a Button Image URL setting in the payment settings where you can upload a more generic pay by credit card button. Alternatively you can enter this URL to use the one we include:

http://fmcevents.org/wp-content/plugins/event-espresso/gateways/pay-by-credit-card.png

Here is what the generic button looks like:

Why is the registration form only shown in half the screen?

I checked and the registration page looks like it’s using a WordPress page template that puts the content to the left in a unspecified width column. You may need to check your WordPress theme’s documentation on how to change the page settings for the page that has the [ESPRESSO_EVENTS] shortcode on it. It looks like the pages that have two columns have widths that are specified so you might try the setting that the other pages are using.

Are there videos that show users how to use event espresso? I haven’t found reading the info very helpful.

There are a few videos in our documentation, but most of the documentation is in the written form along with screenshots. If you have any questions or need clarification on something please feel free to post a question in the forums and we’ll do the best we can to help.

April 29, 2013 at 5:56 am

Hi Teresa,

Hopefully I can help you with your questions.

1) The Cheque/Money order cannot be dynamically changed to show a specific name unless you go into the template code and change it. I would suggest adding a generic message to make the cheques payable to the event name or event location.

2) You can add additional emails to each event yes. In the event editor on the right hand side is a field called “Alternate Email Address (optional)”. Here you can add someone else’s email address and they will receive the notifications. It will over rule the admin so if you need the admin in there too, “chain the emails by separating them with a comma:

fake@email.com, another@fake.com, onemore@fake.com

3) System questions. Whilst you can modify the system questions, we recommend not to, and instead to create new questions and question groups for use in events. You can add different groups to each event. but note if two groups have the same identical question, only the first group will show that question, so be sure to make each question unique so for example if you need a parents first name and a childs first name not call them both first name, prefix them with child or parent.

4) card image. It worked fine for me on my local host. Have you made sure the url is correct and that there are no spaces before or after it and that you have entered it into the button image url field? (see screen shot http://d.pr/i/EwlY)

May 2, 2013 at 1:58 am

Hi Teresa,

1) Not sure whay that is happening, can I get login details please?

If so, please send them via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.

2) It should say Off line Payment details but for some reason the Offline bit has been modified with some inline CSS (inline meaning directly in the HTML and not in the stylesheet) to change the Offline colour to white.

There is a way to add the Online Payment options title in but it require a template edit.

Alternatively you could just remove the Payment options title completely by adding this CSS

h3#off_line_payment { display:none; }

3) The validation system that is used to check a required question is answered is done via jQuery/Javascript. So if the user has it turned off it wont work.

However in your case, the main issue is that you have a jQuery error (2 actually) on your site. When there is a jQuery error all jQuery stops at that point, so the validation script isnt being ran.

The first error, is definitely from the theme, it is trying to do something with fancy box, but it is using the $ shorthand, without making it compatible with WordPress (by default WordPress does not use $ but jQuery, see here ).

This can be fixed by finding the script in the theme and changing the $’s to jQuery http://d.pr/i/npmS (screen shot of script)

The second error has to do with a Marquee (scrolling text), this could be from the theme or a plugin. This is harder to fix as it is looking for a proeperty and not finding it, which suggests either the code is broken, or a setting/value that needs to be set hasnt been set and the code breaks becuase of it. You will likely need your web developer or the theme/plugin maker to fix that.

4) Go to the Event Espresso General Settings and set “Use fancy email headers?”to Yes.

5) I am not sure about that, perhaps a malformed link? What url are you using for the image? I cannot see anything on the link as it is a secure page.

I hope all of this makes some sense, please let me know if you need clarification on anything.

May 7, 2013 at 1:32 am

Hello Teresa,

The payment templates are found in event-espresso/gateways

You can copy the files (only the ones you need) to uploads/espresso/gateways and edit them there.

May 15, 2013 at 1:27 am

Hi Teresa,

A few questions here so bear with me.

1) Transaction ID. There isnt a way to amend this with changing core aspects of the plugin which we do not recommend doing.

2) Primary and Alternate emails. I am assuming you mean the email addresses for Primary and Additional attendees rather than admins? If so, so long as the email is gathered as part of the registration process (as in the Additional Attendees are required to provide Personal Info) they should be emailed as well. Have you checked the spam folder for these? IS there more info you can provide to explain the situation?

3) The reason for this is that the information the button would normally show is already shown, as there is a javascript error on your website stopping the jQuery controlling that button form working.

It looks to me to be something to do with Fancybox, which I think i coming from the theme. It is not putting jQuery into no conflict mode, so it is causing errors, and jQuery errors means jQuery stops working.

4) Again, javascript is not working.

5) Adjusting the Address – go to Event Espresso > Payment Settings > Invoice and there is a lot of information you can change there.

6) Please choose and payment option – well there are a few ways to change/remove this

a) Edit the Payment Overview Template
b) Use the language files to translate it (you can event translate it to nothing or a space) https://eventespresso.com/wiki/how-to-change-wording-with-poedit/
c)Use CSS to hide it – add this to your themese style.cvss or a plugin such as My Custom CSS
#payment-options-dv .section-heading {display:none; }

7) style=”color:#fff;”>Online Payment Option – have you modified any Event Espresso files? It looks to me like a modification was done incorrectly as that does not occur on the default plugin.

8) Pending status. There really isnt a way to do this without editing the payment_overview.php file template and adding a CSS class to the Payment Status table row/table cell, and then styling it with CSS.

Hope that helps.