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Multiple tickets – not possible to select the number of tickets

Posted: July 25, 2022 at 8:20 am


haerzchlopfaehebamme

July 25, 2022 at 8:20 am

Hi,
I have set up two tickets for an event. On the front-end they are shown, but it’s not possible to select the number of one of the tickets before proceeding to the registration form: https://www.screencast.com/t/xps3IWNuRz
In another support thread I found that one must activate Allow group registrations and enter a number for Max group registrants.
Alone, these options are missing in the options panel: https://www.screencast.com/t/y0UH1O7z and I don’t find a way to activate them.
Looking forward to learn what I missed.
Thanks,
Lukas


Tony

  • Support Staff

July 25, 2022 at 9:16 am

Hi Lukas,

In another support thread I found that one must activate Allow group registrations and enter a number for Max group registrants.

That relates to a different issue from what you have above.

Someone has added:

.ticket-selector-tbl-qty-slct {
    display: none;
}

To the custom CSS section of your site to hide the Qty section of the ticket selector, that’s why you can’t see it currently.

Some of your events have only a single ticket type so I assume this was done to hide the Qty field on those, but it’s causing the issue you’ve mentioned above.

Go to Dashboard -> Appareance -> Customize.

In the ‘Additional CSS’ section, can you see the above CSS?


haerzchlopfaehebamme

July 25, 2022 at 2:57 pm

Hi Tony,
omg, this someone was I myself!
Thanks for pointing me there.
Would it be possible to show it for multiple tickets events only?
Reason: I always asked myself why it should be there if no choice can be made.
Kind regards,
Lukas


Tony

  • Support Staff

July 25, 2022 at 3:18 pm

Can you link me to an event with multiple ticket options so I can see your setup?


haerzchlopfaehebamme

July 25, 2022 at 3:29 pm

like this
https://haerzchlopfae-hebamme.ch/?p=3525&post_type=espresso_events&preview=1&_ppp=2ee0f37a96

or in the backend, with a suitable user role?


Joao Victor

  • Support Staff

August 1, 2022 at 5:36 pm

Hi there,

Thanks for getting back to us.

The page shared can be viewed by logged-in users only. Can you share your temporary credentials through a private reply here?


haerzchlopfaehebamme

August 2, 2022 at 12:38 am

This reply has been marked as private.


Joao Victor

  • Support Staff

August 8, 2022 at 5:58 pm

Hi there!

Thanks for getting back to me.

Yes, we need your admin credentials to view the page shared. You can share it through this URL: https://eventespresso.com/send-login-details/


haerzchlopfaehebamme

August 9, 2022 at 3:31 am

Hi Joao,
Please excuse me, looks like my concern has been resolved by an update since I had added the view:none because it interfered with what I think is a smooth subscription process. Looking at it now doesn’t disrupt me anymore.
Please close the ticket.
Kind regards,
Lukas

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