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Multiple Seat Reservation

Posted: July 16, 2012 at 8:10 am


iTEC

July 16, 2012 at 8:10 am

Is it possible to choose more than just 1 seat?


Josh

  • Support Staff

July 16, 2012 at 1:43 pm

Yes. Set ‘allow group registrations’ to yes.


iTEC

July 16, 2012 at 11:57 pm

I did allow group registration but it dosen’t work. I only can choose one seat. If i go a second time to the pop-up where i can choose the seats, it just changes the seat number and dosen’t add a second seat.


Josh

  • Support Staff

July 17, 2012 at 9:53 am

Try clicking the additional attendee toggle:

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Ivo Mokros

July 17, 2012 at 2:41 pm

Can I click on 5 seats without dismissing the seat selection display? How would I set that up?


Josh

  • Support Staff

July 17, 2012 at 3:00 pm

Set the group registration limit accordingly. Which in this case, would be 4. 1 primary attendee + 4 additional attendees.


Ivo Mokros

July 18, 2012 at 10:35 am

OK, I have the registration limit set. I also have the “Additional Attendee Registration Info” set to none. When I go to register, I can choose the number of tickets (up to the limit). But I have only chosen 1 seat. So now I have 5 tickets, but only 1 seat reserved.
I don’t want to force my customer to enter a name for every ticket. I want them to but 5, or 10 or whatever tickets, choose the seats, and pay for them. Can this be done?


Josh

  • Support Staff

July 18, 2012 at 11:39 am

It needs to be set to full registration info in order to select multiple seats with the seating chart.


Ivo Mokros

July 18, 2012 at 3:20 pm

Thanks for the reply. I will set it up that way, but if I can make a feature request here, this would be the flow:
1. Present the seating chart to the customer, showing available seats
2. Customer selects multiple seats, these get added to a cart
3. Customer confirms seats, and enters their name and email (as per selected question group)
4. Customer pays

I am doing this for a Theatre group, and I would guess that most theatre groups want this type of workflow.

Thanks!


iTEC

July 19, 2012 at 12:07 am

Thank you for yor help. I tried out all what you sugested but it’s stil not working.
It dosent matter if i set additional attendee to no registration infos or full registration infos, i only can choose 1 seat…any other ideas?
enter image description here
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Josh

  • Support Staff

July 19, 2012 at 6:59 am

Which version number of Event Espresso is installed?


iTEC

July 19, 2012 at 7:04 am

Event Espresso Version 3.1.24.3.P and Seating Chart Version 1.1-alpha but it dosen’t show me any updates, so i guess its the latest version, isen’t?


Josh

  • Support Staff

July 19, 2012 at 1:00 pm

Yes those are. When you save the event with a seating chart selected, and the group registration is set to yes, it should automatically reset the Additional attendee info to “Full Information required”.

I would double check the templates in /wp-content/uploads/espresso/templates to make sure there are not any older versions of templates from an older version in that directory.


iTEC

August 27, 2012 at 3:39 am

Hi!

Sorry but i’m having the same problem again. I was moving the website from the developer server to the live Server and suddendly it’s not possible to to choose the seats for the additional atendes.

enter image description here

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  • This reply was modified 10 years, 5 months ago by  iTEC.


Chris Reynolds

  • Support Staff

August 27, 2012 at 11:17 am

Is the seating chart plugin active? I can’t read German, but it looks like maybe the menu item is missing from the Event Espresso admin menu.

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