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Multiple reg's on one contact, can reg's be split out to addtl registrants?

Posted: September 11, 2019 at 12:04 pm


ICLE

September 11, 2019 at 12:04 pm

We have a “multiple registration” where the single contact has all the registrations on their name. Yes, the “Questions for Additional Registrants” did not have the Question Group “Personal Information” turned on.

I am just asking if there is a way to separate these into new contact records.

Is there a back end method to split these out into separate registrations paid for by that one initial contact?


Tony

  • Support Staff

September 11, 2019 at 3:10 pm

Hi there,

If you go to a registration that is not the primary registration and edit that, look at the ‘Contact info’ on the top right.

Does it have a ‘Create Contact’ button? If so EE can break out the registration onto a new contact.

Clicking that button will break relationship the registration has to the primary contact and sets it onto its own contact, it will initially be a duplicate of the original contact so make sure you edit the details on the page that loads when you click the button.


ICLE

September 13, 2019 at 9:38 am

Excellent! Thank you.

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