Support

September 23, 2015 at 6:30 am

Support Staff

Hi there,

Can you tell me what the subject of the email you need to edit is please?

Or possibly provide a screenshot of the email so I can see exactly which email you are referring to.

September 29, 2015 at 1:39 am

Hi,

The subject of the email is ‘Event Registration Details’.

Let us know what we need to do please?

Thanks.

September 29, 2015 at 6:20 am

Support Staff

Hi, there is a specific message type to help with notifications for multiple registrations in a single order. Could you try enabling it through Event Espresso –> Messages –> Settings?

Drag Registration Multi-status Summary to the enabled box and Event Espresso will begin to use it.

—
Lorenzo

October 7, 2015 at 1:59 am

Thanks Lorenzo,

Do we then have to remove any code that we’ve added to the previous messages, as we’ve added the shortcodes to show the total ticket costs and each ticket price that has been paid for?

Can/Do we also have to add the additional shortcodes for the ticket prices and the total ticket prices for the ‘Registration Multi-Status summary’ once added?

Thanks.

October 7, 2015 at 2:26 am

Also, for the first time yesterday, we’ve received a duplicate notification email for the same ref code single ticket. Any reason why that has happened?

October 7, 2015 at 9:20 am

Support Staff

Hi, could you let us know the payment options that you are using on your site please?

—
Lorenzo

October 8, 2015 at 8:41 am

Thanks Lorenzo.

We are using Mijireh gateway with Payeezy (what was First Data E4).

Thanks.

October 9, 2015 at 9:49 am

Support Staff

Hello, we are working on a solution for the multiple notifications. Here is a workaround which will prevent those multiple notifications:

1) Please deactivate your version of Event Espresso 4 through your WordPress plugins screen in your WP dashboard

2) Click on the following link which will download a prior version of Event Espresso 4 to your computer:

https://github.com/eventespresso/event-espresso-core/archive/4.8.9.p-sans-tests-tag.zip

3) Return to your WP Plugins screen and then upload and activate the version that you just downloaded

We’ll update your support post as soon as we have verified a fix and then you’ll be able to update to the current release.

Thanks

—
Lorenzo

October 10, 2015 at 4:34 am

Thanks Lorenzo!

We’re now running the previous version.

Can someone let us know about the original question please for the multi registration email? –

Do we then have to remove any code that we’ve added to the previous messages, as we’ve added the shortcodes to show the total ticket costs and each ticket price that has been paid for?

Can/Do we also have to add the additional shortcodes for the ticket prices and the total ticket prices for the ‘Registration Multi-Status summary’ once added?

Thanks.

October 12, 2015 at 8:57 am

Support Staff

Do we then have to remove any code that we’ve added to the previous messages, as we’ve added the shortcodes to show the total ticket costs and each ticket price that has been paid for?

If you no longer want them to appear for single purchases you can remove them, otherwise they’ll need to stay within the template so you can have them for both.

Can/Do we also have to add the additional shortcodes for the ticket prices and the total ticket prices for the ‘Registration Multi-Status summary’ once added?

Yes you will need to add the shortcodes to that message template as it is a separate template to the single templates.

October 13, 2015 at 1:32 am

Thanks Tony!

October 13, 2015 at 4:53 am

Support Staff

You’re most welcome 🙂

Josh

Support Staff

October 19, 2015 at 12:08 pm

The fix for the multiple registration notification email is included in Event Espresso 4.8.15.p, which was released earlier today.

October 26, 2015 at 3:34 am

Hi Josh,

We are experiencing duplicate notification emails again. Is anyone else experiencing the same?

Thanks.

October 26, 2015 at 11:52 am

Support Staff

When do you receive the duplicate email?

Is it immediately when a registration is made or within an hour?

Are you using the latest version of EE (currently 4.8.18.p)?

October 27, 2015 at 10:44 am

We have updated to 4.8.18.p.

Prior to that, the duplicate email was 56 mins after the first one.

Is it fixed in the new update?

October 28, 2015 at 4:02 am

Support Staff

It should have been fixed within 4.8.15.p so I just wanted to make sure you were on at least that or the latest version.

4.8.18.p contains all prior fixes so if its still happening on that version there is a different issue on your site.

With Mijireh we found that in some setups it would not correctly finalize the registration when the user returned to the site, this meant that the cron setup to check for abandoned registrations would run and those ‘complete but not complete’ registrations would trigger the emails.

We added a fix for this which prevents that from happening.

If it still happens on your registrations on the latest version can you send me temporary login details and details of which registration it happened on using this form:

https://eventespresso.com/send-login-details/

So I can take a look within the registration and see whats happening.

November 2, 2015 at 9:45 am

Support Staff

We’ve managed to tracks this down to an issue that effects some users when using the WP Users integration add-on.

I can see on your site its activated but I can’t see if you use it, it seems your events are set to not require login and do not create users on registration. Is this the case for all of your events?

We are investigating the cause of this and will update the Users add-on once we have a fix.

November 3, 2015 at 7:37 am

Thanks Tony, we can deactivate the add on then for now, but we need it working for our membership to work soon.

Will the next Users add-on update include the fix?