Support

July 25, 2016 at 8:56 am

Hi Susan,

Did you create custom questions to collect the additional registrant information or are you using the ‘Personal Information’ question group?

If you edit the event you are registering onto and check the question groups for additional registrants (the bottom box here – http://take.ms/1CBvc) do you have the ‘Personal Information’ checkbox checked there?

July 26, 2016 at 3:29 am

Ok so this option – http://take.ms/jsveO

Is the system question group ‘Personal Information’ that has been renamed.

Because you don’t request that question group for your additional registrant Event Espresso uses the Primary Registrant details for all of the registrations.

Can you link me to the event so I can view this?

I had a look at your site but the events I looked at all requested the above question group.

July 27, 2016 at 5:40 am

So if you checkout 2 or more tickets on that event you’ll noticed that this section – http://take.ms/fQRVO

Only appears once as it it not requested for additional registrants – http://take.ms/Egx6p

So EE uses the Primary Registrants personal info details (the registration info entered at the top) for all additional registrations.

If you check the above checkbox within the event and update, then retest this you’ll see EE request the details for each ticket. Then those details will be used for each individual registration.