On testing, they appear in the mailbox with tons and tons of white space prior to the actual message. You have to scroll down quite a bit in order to see the message.
Is there lots of white space in the custom email when viewing it in the editor? If not, then it’s possible your theme is applying it’s own filtering of the WP ‘the_content’ filter.
The code Seth suggested will revert WordPress to its default post content formatting, which the theme seems to be modifying.
This modification is the root cause of the issue. If you cannot resolve it that way, then you *might* be able to use some CSS to at least reduce the whitespace.
I checked your site that is on file with us, but I couldn’t see any issues – have you resolved it? If not can you provide a link to an affected event/page?
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