Support

July 8, 2020 at 4:44 am

Hi there,

I’m not clear on why there are multiple message types in the Message section.

There are different message types due to the number of different messages users want to send, you are not forced to use them all and you can use whichever you prefer.

Is there some reason for having default messages of the same type?

You should not have multiple messages of the same type but each message type can/will have multiple ‘contexts’ in which they are used.

For example, a ‘Registration Approved’ message sent to the Registrant would very likely have different information than what you would send to the Event Admin when a registration is Approved. Is still the same message type just in a different context and so we provide a method to customize both (and more) of those messages.

If you have multiple messages of the same type can you post a screenshot so I can see what you mean please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Also, how do I make it so only some specified messages get sent?

For specific message types (such as ‘Registration Approved’) you can either disable them completely in the message settings (Event Espresso -> Messages -> Settings, drag message types to the inactve section). For individual contexts within a message type you can either edit the context and click the toggle switch at the top to enable/disable it or remove whatever is in the ‘To’ field for that context.

For more info on contexts see:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

I’m not seeing an option for this, so it looks like all the messages are now sent even if I don’t want them to be sent.

This isn’t correct, the messages system has a huge amount of flexibility around the messages it sends. You can enable/disable message types and contexts to on pretty much every message.

July 9, 2020 at 6:21 am

Hmm, that’s really strange.

There’s no UI for getting rid of those messages are they aren’t expected to be there, if you disable a message type in the settings I mentioned above and then re-enable it, are both message types still there?

Do you mind if I take a quick look in the admin? If so you can send temp login details using this form:

https://eventespresso.com/send-login-details/

July 9, 2020 at 8:40 am

Disabling the duplicate message types will prevent them from sending, yes.

So yeah somehow your install has 2 of each message type, the only way to properly remove those additional message types is to alter the database directly.

Do you have phpmyAdmin or similar install within your host’s control panel and are you comfortable making changes to the database?

July 9, 2020 at 10:56 am

Ok, so first, backup the database just to be safe.

The quickest way to fix this is to simply drop both esp_message_template_group and esp_message_template

Then go to Event Espresso -> Messages -> Settings.

In the email section, click the green toggle to disable emails and wait a second, click it again to re-enable them and EE will automatically regenerate the tables.

Unfortunately, this does mean that any customizations you’ve done to the messages will be lost but you then don’t need to go over the ‘duplicates’ and can just disable any message type you prefer in settings.

Finally go to each event, make sure that in the notifications section each message type shows ‘Global’ and hit update (this just confirms that any message ID’s that changed update on the event themselves).

July 9, 2020 at 2:43 pm

Yes, you can delete those additional pages.