Support

February 20, 2017 at 9:39 am

We can also help you here.

EE appears to create so much sessions that the My SQL database fills up and the site crashes.. This happens about 3 times a day now.

You can fix the above issue by adding the following code to your site:

add_filter( 'FHEE__EE_Front_Controller____construct__set_test_cookie', '__return_false' );

You can add the above to a functions plugin.

Customers don’t receive an order confirmation trough mail.

Have you checked the Registration Approved email templates to make sure they’re activate and the To: and From: fields are set to send to the correct email addresses?

After the payment customers don’t automatically return to the ArtPub page. They will see a blank page

There may be a fatal error that’s getting thrown on your site before the redirect happens. Here’s what you can do that may help:

1) Bump up the amount of memory available:

https://eventespresso.com/wiki/troubleshooting-event-espresso/#wsod

2) Encode the session data:

This sounds like it may be an issue with the PHP session, and Event Espresso does have a setting that can help with this: You go to Event Espresso > General Settings > Admin options and set Encode Session Data? to Yes, then Save the page.
After you change, you can do a quick test registration and to make sure your server is compatible with encoding session data.

People receive an order confirmation, even though they didn’t follow trough with the payment. They only visited the Mollie page.

I’m not sure I understand, didn’t you also list this as an issue?

Customers don’t receive an order confirmation trough mail.

So which is it, do they receive an order confirmation or they don’t?

People receive the email that the payment is declined too soon. Although they are still in the process of paying for the actual event.

You go to Event Espresso > Messages > Settings and deactivate the Payment Declined message type by dragging the declined payment message type over to the Inactive message box on the right side of the page.

February 21, 2017 at 7:14 am

Your theme’s functions.php file may be loading too late for the code to execute. The sessions start early.

To clarify the apparent contradiction: sometimes people recieve an order confirmaton.. sometimes they do not..

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether those missing emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/