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MULTIPLE EVENTS REGISTRATION not listing the correct events

Posted: April 20, 2016 at 11:14 am


Caroline Kay-Mouat

April 20, 2016 at 11:14 am

Hi there,
Unfortunately, when visitors to our live website and try to add various events to the cart the list of events within the shopping cart does not show the correct list, even after clearing the cart. We are up to date with Event Espresso (3.1.37.8.P) and latest version of WordPress. Please can you help? Site is http://alderneyperformingartsfestival.com/event-registration/

Thank you very much,
Caroline


Lorenzo Orlando Caum

  • Support Staff

April 20, 2016 at 11:45 am

Hi Caroline,

You can resolve this issue by adding your Event Espresso pages to the exclusion / no-cache rules for WP super cache which is a caching plugin on your WordPress website.

We have a guide here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#wpsupercache

Note that you should add your actual page slugs and then clear the cache. The defaults for Event Espresso 3 are:

/event-registration/
/thank-you/
/transactions/
/registration-cancelled/


Lorenzo


Caroline Kay-Mouat

April 20, 2016 at 12:02 pm

Hi Lorenzo,
Thanks for your reply. However, I cannot see WP Rocket or any reference to WP Super Cache in the admin? Can you let me know where please?

Or do these need to be installed as Plugins?

Thank you!


Tony

  • Support Staff

April 20, 2016 at 12:14 pm

Hi Caroline,

Your site shows WP-Super-Cache in the page sources, so lets check for that first.

If you go to your Dhasboard on your site, hover over settings.

Do you see ‘WP Super Cache’ in the list there? – http://take.ms/sWJXR


Caroline Kay-Mouat

April 20, 2016 at 12:18 pm

Hi Tony,
No, unfortunately I can’t see that in our Settings list.


Caroline Kay-Mouat

April 20, 2016 at 12:21 pm

Hi Tony/Lorenzo,
I have just activated the WP-Super-Cache plugin!


Tony

  • Support Staff

April 20, 2016 at 12:34 pm

Ok, first go to Dashboard -> Settings -> WP Super Cache.

Disable the caching and save the settings. (wait for the page to refresh)

Then click the ‘Delete Cache’ button.

That disables caching and clears the current cache you have on the site.

Then retest adding an event to the cart, does it now show the correct dates?

(Note caching should be completely disabled at this point)

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Status: closed

Updated by  Tony 3 years, 1 month ago ago

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