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Patricia Hamilton
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September 26, 2015 at 4:15 pm
I am using infusionsoft and eway payment gateway. When a multiple event order is created only the first event in the order is actually charged by the payment gateway and invoiced . Even though the ticket confirmation shows the total amount of the multiple events has been paid
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Lorenzo Orlando Caum
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September 28, 2015 at 11:52 am
Hi Patricia,
Could you share a link to your event listing page so we can take a look at this issue?
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Lorenzo
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Patricia Hamilton
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September 29, 2015 at 11:21 pm
Hi Lorenzo http://perth.consciouslivingexpo.com.au/event-registration/?event_id=1
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Lorenzo Orlando Caum
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September 30, 2015 at 1:48 pm
Hi there Patricia, I followed the steps that you shared by adding multiple events to the cart and it appears to be charging correctly.
For example, this screenshot shows that the amount due is 36 and the highlighted text from the page source has the value as 36 as well:
http://cl.ly/image/3C2B2B3Z1H2J
Is this happening with a specific event?
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Lorenzo
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Patricia Hamilton
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October 1, 2015 at 4:29 am
Yes all the multiple events are being totalled up correctly on event espresso . But only the first event is being charged on the credit card – via infusion soft into eWay. An invoice is created in Infusion Soft which shows a balance owing of the amount which has not been debited. Event Esspresso creates separate tickets for each event so the problem seems to be that a separate invoice is created in Infusion Soft for Each Event and only the first event amount is actually charged. I can email you examples but can’t see how to attach files in this support area . Can you plesae email redacted – Event Espresso support team – LOC and I will reply. Regards Patricia
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Lorenzo Orlando Caum
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October 1, 2015 at 11:24 am
Hi Patricia, I just sent you an email.
Thanks
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Lorenzo
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Patricia Hamilton
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October 8, 2015 at 5:12 pm
HI Lorenzo I haven’t received any resolution of this issue . The problem lies in the interface between event espresso and infusion soft. We are unable to use the ticketing until this issue is resolved. I have emailed you the infusion soft invoices and the event espresso ticket reports showing the errors. Please respond to my email .Regards Patricia
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Lorenzo Orlando Caum
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October 9, 2015 at 6:01 am
Hi Patricia, I replied to your email.
Thanks
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Lorenzo
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