Support

December 19, 2012 at 11:06 pm

We’ve just launched our site with Event Espresso and I think some things aren’t working properly. We have the Multiple Event Registration plugin installed but haven’t implemented it correctly. I saw some confusing instructions for setting up the cart option, so we decided to work on it later and expected single registrations to come through.

I’m not quite sure what went wrong. Judging from the Paypal transaction, it looks like someone managed to send over a registration for three events anyway. This resulted in the following confusing results:

1. We are manually implementing bundles (until Event Espresso decides to make it a feature) by having a main event with bundle pricing and the add-ons with a zero bundle price. The Paypal transaction reflected this for the three events ($900, 0, 0) and the payment was for $900. All events show Completed status but also show $0 paid on all three.
2. The attendees for each event all link back to one event that shows additional attendee for the same person. I’m assuming this is how Multiple Event Registration is displayed, I’m just not certain how EE decides where to attach the primary attendee. (Also, not quite sure how the registrant managed to add additional events.)

At this point I’m not sure where to go with this. Should payment amounts somehow get allocated across multiple events? What’s the correct link for instructions to set up Multi Event? I’ve seen pages that say it’s seamless and no additional setup is needed, and others that talk about cart links and updates.

The only customizations we have made are to the sort order of price display and removing the IF statement that displayed the “Free event” text. (It seems to make that text appear if any price is $0, which is not the desired behavior when I have multiple prices to display.)

Thanks for any guidance you can give.

cheers,
tom