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Multiple Event Registration add-on breaks registration questions

Posted: June 17, 2018 at 9:58 pm


SurreyHillsNC

June 17, 2018 at 9:58 pm

We installed the “Multiple Event Registration” and on checkout only default questions appear.. None of our registration questions and group questions appear or the ability to add different registration details for multiple people.

I reviewed teh documentation and there is not settings or info on this.. Please advise


Tony

  • Support Staff

June 18, 2018 at 5:27 am

Hi there,

Can you link me to an event I can view this on, please?


SurreyHillsNC

June 19, 2018 at 12:14 am

https://www.surreyhillsnc.org.au/courses/ukulele-beginners-wednesday/
https://www.surreyhillsnc.org.au/courses/watercolour-painting-wednesday/


Tony

  • Support Staff

June 19, 2018 at 3:15 am

Ok, do you have additional questions selected on either of those events?

It looks like in the questions section you only have the ‘Personal Info’ question group selected for primary registrants, it’s this section – http://take.ms/1CBvc


SurreyHillsNC

June 26, 2018 at 11:59 pm

ok… we turned on the checkboxes and that is work. One more issue..
in the Event Espresso – Registrations screen we can only see the primary registrant… how do we view with all the registrants?
http://dvize.net/transfer/Report.JPG


Tony

  • Support Staff

June 27, 2018 at 2:04 am

That will happen if you don’t collect the personal information question group for additional registrants, you need to enable the ‘Personal Information’ question group.


SurreyHillsNC

June 27, 2018 at 6:53 pm

Isn’t this set up correct? http://dvize.net/transfer/image003.png
You CAN enter in the additional attendee details when registering but only the registrant appears multiple times as an attendee in the registrations list.


Tony

  • Support Staff

June 28, 2018 at 3:20 am

Isn’t this set up correct?

No, but I can understand why you would think it is.

The question group you have named the ‘Billing contact’ was original named ‘Personal Information’, that’s the group that is required by each registrant for them to show up in the list as you are expecting.

The ‘Attendee’ group is a custom group you have created and added custom questions to it, EE has no idea that the details in that group are for an attendee it just knows that the additional registrant has the questions in that group attached to it.

To fix this to work the way you want theres a couple of changes you need to make.

‘Billing contact’ and ‘Attendee’ basically need to switch purpose.

If you go to Event Espresso -> Registration form -> Question groups.

The group with ID 1 is the ‘Personal Information’ group by default (yours has been renamed to ‘Billing contact’), that question group must be used to collect the Attendee information.

Then either edit the ‘Attendee’ group to be ‘Billing Contact’ or create another group and use that.

Then on the event questions, you select the ‘Attendee’ group for both the primary registrant and additional registrants, then select the ‘Billing contact’ group ONLY for the primary registrant.

EE will then request all of the details required for each attendee and also on the first ticket it will ask for Billing contact information, it does mean that a single ticket would still need to provide the information twice.

There is a problem with the above in that the Emails are set to use the Primary Registrants contact information to send the emails to, this can be changed in the message templates and I can provide details on how to do that, but does the above all make sense so far?

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Updated by  Tony 3 weeks, 2 days ago ago

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