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one9ooh6
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April 19, 2016 at 2:07 pm
Why does the event administrator receive several emails when a pending transaction and/or completed transaction has been processed.
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Lorenzo Orlando Caum
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April 19, 2016 at 2:25 pm
Hello,
By pending transaction, do you mean that someone decided to register but then pay offline (e.g. via invoice or check) and then you are adding the payment information and when you save, then multiple notifications are sent out?
Also, which notifications are going out multiple times?
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Lorenzo
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one9ooh6
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April 19, 2016 at 2:29 pm
The person didn’t complete their registration, which baffles me. Obviously she doesn’t understand how to register for an event or maybe she wants to pay onsite, but onsite payment is not an option. So how do I prevent this from happening. She’s registered twice at two different times.
The notification saying “Registration(s) Pending Payment
The following registration(s) are awaiting payment for the following event(s).”
Since we are speaking about pending registration issues, how do I send her an individual email saying, please remember to pay your registration click here. Is this possible?
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Lorenzo Orlando Caum
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April 19, 2016 at 2:44 pm
Hi,
There is a send payment reminder button if you browse to Event Espresso –> Transactions and then click-through on the specific transaction. It appears towards the top of the page.
However, I’m trying to determine why multiple emails are being sent as I think by multiple you mean duplicate emails.
Who is your hosting provider and are there any caching services running on your site?
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Lorenzo
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one9ooh6
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April 19, 2016 at 2:48 pm
Okay. So which message does she receive as I would like to make sure she receives the one to contact me. Particularly, use the customize email.
That’s correct duplicate emails.
GoDaddy and I removed the caching feature based on a response you sent earlier.
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Tony
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April 20, 2016 at 2:46 am
Okay. So which message does she receive as I would like to make sure she receives the one to contact me. Particularly, use the customize email.
They would receive the ‘Payment Reminder’ email available within:
Event Espresso -> Messages -> Payment Reminder -> Primary Registrant
You can create a custom message from the clicking the ‘create custom’ button, then set that within each individual event you want to use the custom message for. Or you can edit the ‘Global’ message there and it will be used for all events bu default.
That’s correct duplicate emails.
It’s a little confusing as you mention the users registered twice, so it would then be expected that your would receive multiple emails from that user as if they have multiple registrations they will trigger multiple emails.
However if your receiving duplicate message for all registrations, including just a single registration that is triggering multiple emails to be sent then that’s a problem (usually caused by caching)
So is it that you are receiving ‘duplicate’ emails from a single registration or a single email from multiple registrations?
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one9ooh6
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April 20, 2016 at 9:14 am
Based on my conversation with the event administrator, he received two for one registrant and two for the same registrant, though she did submit her information twice.
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Lorenzo Orlando Caum
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April 20, 2016 at 10:03 am
Hello,
On this feedback:
Based on my conversation with the event administrator, he received two for one registrant and two for the same registrant, though she did submit her information twice.
…if there were two registrations back-to-back, then they would receive two notifications that may appear similar but would be different.
Another thing is if you recently deactivated the forced-caching through Godaddy, then you may have experienced some unexpected issues from the forced-caching on prior registrations.
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Lorenzo
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