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Chris Gribble
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October 25, 2012 at 5:20 pm
When selecting multiple tickets, the Registration Form requires the input of info for more than a single Registrant, even if the event settings are made to not require this. Any workaround here to remove the need for additional registrant info?
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Jonathan Wilson
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October 25, 2012 at 6:09 pm
Hi Chris,
Are you meaning when the registrant adds events to the cart?
This is because they are separate events and the information is required for all of those events.
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Chris Gribble
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October 25, 2012 at 6:16 pm
Thanks Jonathan
I am referring to when someone adds multiple ticket categories for a single event. eg, someone wants to buy 2 Adult and 3 child tickets to a Concert. On the rego form, they are required to enter personal info for the first adult and the first child. I understand the importance of this if they were different events, but they are not.
Any ideas?
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Jonathan Wilson
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October 25, 2012 at 6:45 pm
Chris,
Sorry that I misunderstood. I understand what you are saying now.
This is happening because, if there are multiple types of tickets, it’s programmed to show one form per type of ticket.
I will discuss this further with our developers to see if I can get a more clear answer on whether there is a way to eliminate the requirement for separate forms for multiple ticket types.
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