Support

July 2, 2024 at 6:46 pm

1) We have been using the displayed registration timer code in our child theme’s function.php file for years. It looks like it recently stopped working. Did anything change with the core code to block this from working?

Do you see any error on the log? if there’s possible conflict or anything? By the way, on the latest release we do have Session Countdown Timer. You can enable that by going to your EE admin -> Registration Form -> Reg Form Setting -> Session Timer
https://monosnap.com/file/kY9Qe183rnynreEXmTNLEcTZivtrci

2) We brought up an issue weeks ago about promo code and discount information being missing in on the transaction page. It was confirmed to be a bug. Has this been fixed yet?

I did test the issue on our latest version and all good, https://monosnap.com/file/YOHsRoR029ifZLi5EJBebSgcDZnHYP

3) We brought up an issue years ago about the lack of support for 3 decimal state taxes. Are there any plans to fix this huge shortcoming?

If you go on EE admin -> General Setting -> Countries -> Decimal Places
https://monosnap.com/file/sD3IsJRcU3UDYIXlbWJpdsZ8Gl8O4v

You can set the decimal places on your currency, and on the percentage, just it in the price calculator https://monosnap.com/file/zox5kJggUf2JBtjfeJqYcunXnLazZZ

Let me know if that’s what you’re looking for.

thanks

July 2, 2024 at 8:41 pm

2) Are you testing an internal build or the latest public version? I still do not see this in the version I have.

I’m using the Live version. .20, Have you made a test on your site? it didn’t work? can i look on it? please fill form here. https://eventespresso.com/send-login-details/

3) If I change this setting to 3 decimals, will it change the formatting of all the US dollar prices everywhere to 3 decimal places? That was the previous suggested solution which is NOT a solution. All displayed prices should be in 2 decimal places, but you should be able to enter a state’s 3 decimal sales tax.

I was able to enter 3 Decimal sales tax in the price calculator. Maybe we’re missing something here? can you shoot a video for us? you can use loom to do it. I will be also using this to recommend to our developer. https://loom.com/

thanks

July 4, 2024 at 1:02 am

2. Yes, I used the same version as you have.
https://monosnap.com/file/Axaq89MaBFQ5ww8YSuImNiTmB9FoQE

If we could make test on your site, it would be great. or if we can clone it so we can do more in-depth testing.
https://eventespresso.com/send-login-details/

If you change the “currency decimal places” setting to 3, you can probably add a 3 decimal place tax rate, but then all of the prices on the site will look something like $129.473

You can set the decimal to two, but on the calculator, you can use a 3 digit percentage. Is that what you wanted?

For your request on number 3, kindly create video for us so we can submit it to our developers for review and recommendation. you can use loom to record what you wanted to happen that the current system do not offer.
https://loom.com/

thanks

July 4, 2024 at 8:54 pm

2. I’m using Version 5.0.20.p and it is the same version you’re using for your site.
https://monosnap.com/file/Rn9neC4sHiRlXfQKKa3xECHYTJRvue I also use the the same promotion plugin.

In trying to replicate the issue, we’re using the same WP, php, EE version and plugin that the customer used.

We’re waiting for you to replicate and record the issue, or share your log-in to us and we can do test on your site. If you can us stagging, that would be fantastic. If not, we will test on your live site, or we will just clone and do the test locally.

3. Ideally, those who did report the problem would have updated that the bug is fixed. but in any case we missed that, you can also review the changelog in your install or here.
https://github.com/eventespresso/event-espresso-core/blob/master/CHANGELOG.md But i will bring this to our tEEM on how we can improve in this area.

thanks

July 11, 2024 at 7:25 am

Hi there,

That issue was fixed within Event Espresso core itself and was included in version 5.0.20.p.

My apologies for not updating you original thread when the update was pushed.

If you run into issues with 5.0.20.p just let me know.

August 22, 2024 at 7:32 pm

Have you tried checking other payment method if the Discount code shows up in the EE Registration and on the invoice.

Can we do test purchase on your site and try to recreate the issue?

thanks

August 22, 2024 at 8:43 pm

I did try Paypal commerce and Invoice method and everything is fine on my end. I can see promotion added on my invoice and on the EE dashboard -> registrations. I will also test it with square PM and see what will happen.

You mention that it is new site, so i assumed, the theme has no custom code too?

Can i clone your site and test it locally?

Please fill this form.
https://eventespresso.com/send-login-details/

thanks

August 23, 2024 at 8:45 pm

While doping some test. I did encounter problem in Re-uploading the EE plugin. I got 408 issue. is there also a way we can access the FTP so we can enable the debugging.

May we also know if Caching is enabled to your site? can you check your hosting regarding this.
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Another Reason of cloning the site and testing it locally, is to check the possibility that this is because of the server. If it works on my end and not on that server, there’s something wrong.

We will try to narrow down the problem.

thanks again.

August 25, 2024 at 9:39 pm

ok, So upon enabling the troubleshooting. by following the guide here https://eventespresso.com/wiki/troubleshooting-checklist/

i added a block in wp-config

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
        @ini_set( 'display_errors', 0 );
        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );
}

then this error shows up.

[26-Aug-2024 03:35:38 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php73/sess_4077d47503cbe84247c79044f6fda0fc, O_RDWR) failed: No such file or directory (2) in /home/pmdevhost/public_html/eetesting/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65
[26-Aug-2024 03:35:38 UTC] PHP Warning:  session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php73) in /home/pmdevhost/public_html/eetesting/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65

this error, is the same with this one. https://eventespresso.com/topic/warning-when-i-activate-the-event-espresso-plugin/

kindly connect with your your host and ask them.to investigate this further. Add the above error to the ticket and they should be able to update the server/PHP config to fix this for you.

thanks