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Multiple classes only displayed one custom message

Posted: November 14, 2020 at 6:28 pm


November 14, 2020 at 6:28 pm


I created a custom message on each class. We need to put instructions below under Additional Information. When I checked a student who payed multiple classes, it listed down all classes in the receipt and only captured one custom message from one of the class.

What should I do? Did I put it in the wrong template? Should I put it in the Registration approval rather than the receipt?


  • Support Staff

November 16, 2020 at 5:11 am

Hi there,

I assume you are suing the Mutli Event Registration add-on (MER for short) to add multiple different events into a single transaction, is that correct?

With MER when you register only multiple events EE will only use the default message templates for the whole transaction, it does not use/send each individual template set in the events themselves (This applies for all message types).

As a quick example if Event A has Receipt Template 1 and Event B has Receipt Template 2 then when you view a transactions receipt you need a single template to use, which one should EE be using in that case? (Again, that same issue applies throughout all of the message types so EE uses the ‘Default Message Templates’ for transactions across multiple events)

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