Support

October 7, 2016 at 11:46 am

1. emails are queued for generating but are not generating or sending. If I manually send then they go.

Your site might have wp_cron disabled. In any case, you can go to Event Espresso > Messages > Settings and change the setting to “Send messages on same request”

2. view receipt on the confirmation page generates a blank page
3. my customers are receiving blank emails, (all emails not just one), just a subject line ie, “confirmed registration” but there is no content to the emails. But when I receive confirmation of new delegate registered, I can see all their details.

Can you check your receipt and message templates and make sure they are not blank?

4. where do I change the email address for Event Admin? Which settings?

There’s an event author email address, which is the email address set in the author’s WP > User profile. There’s also the [CO_EMAIL] email address, which is set in the Event Espresso > General Settings page.

October 18, 2016 at 2:27 pm

You can check your PHP error logs for when those didn’t send, now that you’ve set the emails to send on the same request, any errors logged while attempting to generate and send those emails should be logged at the time of the registration for the event.

October 19, 2016 at 11:49 am

So nothing sends at all, ever, except when you manually queue and send emails? Are you logging anything to the debug.log file in the wp-content folder? If not, you can make an edit to the wp-config.php file:

https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

You can also capture errors when the emails send by installing this plugin:

https://wordpress.org/plugins/wp-mail-logging/

October 21, 2016 at 10:07 am

Is anything being logged there in the wp mail logging plugin page?

October 21, 2016 at 11:40 am

Hi there,

I get the frustration about it being two weeks, but you didn’t reply to the message that I posted on October 7 until October 18! How can we help you in a timely fashion if you wait 11 days to reply? Since we only have very limited and conflicting information about your site, maybe you can take a few minutes today and completely fill out the form on this page:

https://eventespresso.com/send-login-details/

Then as soon as we get those credentials, we can take a look at what’s going on and troubleshoot.

November 10, 2016 at 7:44 am

I’m afraid that the credentials that you sent for logging into the WordPress dashboard are invalid, specifically the username. Can you double-check that information and resend please?

Along with that, the server responds with this error when we try to connect to it with FTP:

Error: Connection closed by server

It may be set up to block requests coming from outside the country, which will prevent us from accessing it. Perhaps you can send control panel access instead?

November 10, 2016 at 10:23 am

Hey there,

Would you mind retesting now that Josh has reset the email templates? When we tested, it seems the emails were sending.

Can you please share a screenshot of the message activity table for when you think an email needs to be manually resent?

November 10, 2016 at 10:30 am

That part has been already been sorted out. Here’s a screenshot that shows the email I just got from doing a test registration on your site:

https://www.evernote.com/shard/s4/sh/e26fee5c-902b-480f-afae-1e380f8e1aab/6333128fa9210cc6c8f845a0b749629a

November 10, 2016 at 5:54 pm

Hi SWSW,

I logged into your site to take a look over this.

Within the messages section EE logs the messages sent and allows you to preview them, here is the preview of the message that was sent to your email – http://take.ms/eFcwC

Obviously I’ve blurred a lot of the information but there is content.

Now looking within WP Mail logging at the same email – http://take.ms/3n5A1
Again I’ve blurred at lot of information but the content is the same.

The EE message preview does not dynamically build the previews based on your email templates, it displays whatever content was passed to wp_mail() at the time of sending (which is saved to the database).

WP Mail Logging does exactly the same, it hooks into wp_mail() (which is a core WordPress function that basically formats the emails and passes them onto your server to send) just before the emails are passed over to your server for them to send and saves the content of the email.

This is important because it means the email is being sent with content. Apparently they don’t have content by the time they reach your email client but the content was sent in the email to begin with.

The emails I triggered during testing were received without any problem – http://take.ms/1avnM

What may be happening is your email server may be marking the emails as spam after they have been generated by EE and sent on by your server, your email client may then not open them correctly.

Which email client are you using?

You also mention that emails don’t send unless you manually trigger the email yourself. I didn’t run into this when I ran a test registration on your site.

Can you confirm the exact steps you are taking to trigger the emails manually?