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mvincik
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April 17, 2014 at 7:16 am
Hello,
I have a client that has been using this plugin for years now. They are nearing the end of their yearly event registration and we have what appear to be some bugs in the system.
When going to Event Overview > Click on Attendees – This screen has some issues.
Sorting by status is not working properly, the attendees count from the Event Overview Screen and the Attendees Report screen is completely different.
Here are a few things my client mentioned:
The numbers don’t match up, plus, people are registering, not paying and the system shows they have paid. Also, I can register someone for the conference but That’s concerning to me. I need to enter three registrations for full registration and tour. I can enter the registration but not the tour. What do i do?
Please get back to me as soon as possible. I would like to have these issues resolved as they relate directly to the functionality of the plugin.
Thank you,
Matt
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mvincik
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April 17, 2014 at 7:20 am
Sorry, I was copying and pasting, and can’t seem to edit the post, this sentence does not belong in the first occurrence: “Also, I can register someone for the conference but”
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Tony
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April 17, 2014 at 8:37 am
Hi Matt,
When going to Event Overview > Click on Attendees – This screen has some issues.
Sorting by status is not working properly, the attendees count from the Event Overview Screen and the Attendees Report screen is completely different.
I think I can see the issue, but can you explain a little more on this? What steps are you currently take to show the incorrect numbers?
The numbers don’t match up, plus, people are registering, not paying and the system shows they have paid.
When a user registers onto an event, the registration status for that event is Incomplete until payment is made, incomplete registrations do NOT apply to the event. However, it is possible this has been changed.
If you go to Event Espresso -> General Settings.
Find ‘Default Payment Status’ and check that this is set to Incomplete.
Then save the settings.
That is the default setting for your event,s although each even can override this.
Edit the event in question and check the same setting within the Event Options (sidebar) is that currently set to Incomplete?
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mvincik
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April 22, 2014 at 5:01 pm
I had both settings set to pending and the client was reporting that they were all coming back paid. This was as of the 3.8.2 – 3.8.3 WordPress Upgrade. Prior to that everything was working fine. I have taken your advice and set them both to incomplete. I’ll ask the client to report back to me.
As for the numbers that are not matching up go to:
Event Overview then look at the attendees for us it shows 220/999999 for one event and 38/999999 for another event. The total attendees lists 262.
If I click on the 220/999999 attendees link from the overview page, the next set of attendees is All (224), This month (224), Today (224). This is obviously incorrect, and we didn’t have all attendees register today, it was over the past 3 months.
It’s these little variances that make my clients worried that the system is not recording all the attendee information correctly. Add in reports coming back from people not being able to register when there is no limits set other than no more than 20 registrations at a time and it makes them worry even more. This is a once a year event and last year they lost all of their data because of a system glitch which a fix was finally released for.
I know you guys put hundreds if not thousands of hours in on this plugin, we are a plugin developer as well so I get it. We just need your support on this since these are out of the box features that need addressed.
Thank you.
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Lorenzo Orlando Caum
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April 23, 2014 at 2:54 pm
Hello,
It sounds like you are running a current version of WordPress which is good. What about the Event Espresso software? Is that also up to date?
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Lorenzo
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mvincik
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April 29, 2014 at 5:55 pm
I am using Event Espresso Version 3.1.36.4.P
I would have upgraded but I didn’t see anything in the release notes that pertained to my issue. I have been getting reports back from my client that the status issue is resolved when they set the default status to Incomplete rather than Pending. Is there a reason why pending would create an error yet incomplete would not? They are using PayPal and Invoice settings if that helps. I thought that it would make most sense to set an invoice status of Pending rather than default.
Please let me know if you have any other insight on this. For now, we can get by with the remaining registrations.
Thank you.
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Lorenzo Orlando Caum
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April 30, 2014 at 12:03 pm
Hello,
With a default payment status of incomplete, the registrant/attendee is not counted against the attendee limit until a payment is received.
When its set to pending, then the attendee limit is updated immediately when a registration occurs.
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Lorenzo
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