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Al Joly
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November 20, 2024 at 10:49 am
We have a customer that purchased multiple tickets for multiple events.
After the purchase several of the tickets were moved from one day to another.
When looking at the transaction details the data is inconsistent between screens, the registration screen shows “Fall Protection” as the event but the event that was clicked on was “H2S Alive”.
Then when selecting “Change Event/Ticket Selection” it shows the correct ticket name.
I’m going to attach a video showing the details also.
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Al Joly
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November 20, 2024 at 10:51 am
This reply has been marked as private.
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Al Joly
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November 21, 2024 at 3:25 pm
Anything we can look at data-wise? Or is this program related?
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Al Joly
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November 25, 2024 at 6:10 am
Tony,
Any suggestions here? From looking at the data this appears to be program related, it isn’t displaying correctly in all places.
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Tony
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November 25, 2024 at 6:23 am
Hi there,
My apologies for not replying here, I’ve been trying to reproduce this and discussing it with the developers so there’s been a bit of back and forth in the background…. which you won’t know about when I don’t update the thread!
So again, my apologies.
So, in short, I need to take a look at this if possible.
It looks like there’s multiple issues all going on at once but I suspect its all related to what we call line_items. I’m thinking that moving the registration(s) messed up at least one line_item (which obviously isn’t expected) and that has a ripple effect throughout the transaction.
(Line_items are what make up the transaction, they add all the relations within the transaction and point to which item/registration/price applies to what/where. So something wrong in line items can do some weird and wonderful things as they are the ‘base’ object worked on for a transaction).
Would you be ok with me cloning the site locally so I can view this and see whats going on in the database with line items?
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Al Joly
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November 25, 2024 at 9:32 am
Tony,
Thanks, appreciate that. I have to get permission to get the data over and they are out this week, so might be a few days, but will let you know.
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Al Joly
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November 26, 2024 at 6:16 am
Tony,
Got the go ahead. Is a private reply with a link to the DB dump similar to the video good or is there a better way to get it to you?
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Tony
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November 26, 2024 at 6:30 am
This reply has been marked as private.
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Al Joly
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November 26, 2024 at 12:24 pm
This reply has been marked as private.
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Al Joly
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December 3, 2024 at 8:12 am
Tony,
Any update, just wondering if you were able to find anything.
Thanks
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Al Joly
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December 9, 2024 at 11:49 am
Tony,
Is there any additional info we could provide to determine the issue?
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