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Moving Instructions Above the Event

Posted: October 2, 2017 at 7:23 pm

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Christine Doyle

October 2, 2017 at 7:23 pm

So, I get more complaints about the fact that instructions are below the event object on the screen. Things about hours for will-call, etc. And now that our pre-registration is closed, and we’re in the period between that and opening up on-site registration, we got the text as in the image link below. This was very confusing to folks, despite the bold text right below it.

Sales sites like Groupon require us to have information about Will Call hours, etc, on the page, and really want it to be at the top.

I searched the forums, and found this from a couple of years ago:
https://eventespresso.com/topic/how-to-add-instructions-below-event-title-and-above-everything-else/

This is FAR TOO COMPLICATED for something that should really be a default.
I request that you consider this an RFC and put it out on the Trello list for voting.

http://www.con-volution.com/2017/wp-content/uploads/2017/10/Pre-RegClosed.tiff

WP 4.8.2, EE 4.9.46.p


Tony

  • Support Staff

October 3, 2017 at 2:08 am

Hi there,

We have the option to customize the event details order within Event Espresso.

Go to Event Espresso -> Events -> Templates -> Single event pages

Enable the ‘Use Custom Display Order?’ option and then set the order of the details within the admin – http://take.ms/iUR8a

Is that what you are looking for?


Christine Doyle

October 3, 2017 at 7:20 am

Aha! That works.

But it’s not intuitive and still more complicated to *find* where you make the change than it should be. I remember going through the demo, and I don’t remember seeing this, because I would have immediately changed things.

Thanks for the prompt response!


Josh

  • Support Staff

October 3, 2017 at 8:25 am

Thanks for letting us know. If you have an idea for a simpler place where the settings could be we’d love to hear your idea.


Christine Doyle

October 14, 2017 at 2:24 pm

circling back to this, now that the event is over and I have some time.

My suggestions are:
1) change the description about Custom Display Order so that it doesn’t emphasize the “don’t turn it on if you use filters”… (see below)
2) Make it more clear that the “Use Custom Display Order” and “Custom Display Order” are linked — and that you have to turn it on before it works
3) I would strongly consider changing the default order to include the Event Description and Event Times *before* the Ticket Selector.

“Custom Display Order:
You may change the display order by dragging the items into the order you want. If you change the order you must then select “Yes” to enable the custom display.
Note that if you are using filters to customize the display on your Events page, you should not use this feature, as it may cause duplication of event content.

and then put the drop/drag box below that and *then* the Yes/No option below that — all under one header.


Josh

  • Support Staff

October 25, 2017 at 8:00 am

Thanks for taking the time to leave this valuable feedback.

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