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girlsrockcampaignboston
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October 26, 2012 at 10:21 am
Hello,
I have been developing a site on an external development server and am moving to the live domain. Why can’t I simply enter my key into the live site and remove it from the development version? I was taken to a page that is requesting $10 for a reset request. Is that my only option? If so, that’s not very awesome for developers. Please help.
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Josh
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October 26, 2012 at 10:32 am
Hi there,
I’ve reset the key for you. In the case of moving from dev to live, we don’t charge the $10.
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girlsrockcampaignboston
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October 26, 2012 at 10:36 am
Thanks so much!! For future reference, is there a better way to get in touch for a reset when launching (outside of posting in the forums)? Just want to make sure I have the best workflow in mind on any future projects.
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Josh
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October 26, 2012 at 11:45 am
You’re welcome. We get a notification when someone requests a key reset, so while it’s not necessary to post to the forums, we really don’t mind if you post a new thread here. This way we have a quick way to reply to let you know it’s been reset.
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girlsrockcampaignboston
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October 29, 2012 at 9:26 am
Hi Josh,
I’m getting the following message today. Am I able to be reactivated for auto-updates? Can I dismiss this message?
“You have the correct Site License Key for Espresso Permissions Basic but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
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Josh
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October 29, 2012 at 10:05 am
Hi there,
Did the key get removed from the dev site?
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girlsrockcampaignboston
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October 29, 2012 at 1:21 pm
Yeah, I removed the old key from the dev site (thought I was supposed to remove it, actually). Sorry if there was a disconnect.
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girlsrockcampaignboston
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October 30, 2012 at 9:40 am
So, it looks to be inactive (in my account status). If you can help that would be really great. Thanks.
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Josh
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October 30, 2012 at 10:09 am
Hi there,
When I view the account page, the key is showing that it’s active. Where do you see it displaying as inactive?
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girlsrockcampaignboston
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October 30, 2012 at 5:14 pm
Hey Josh!
The status changed from inactive to active again, so perhaps you fixed something, or perhaps I was seeing some kind of cached version of the page this morning? Not sure, but it definitely switched. Thanks a million for following up though. Very glad we’re back in business. Thanks again.
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