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Moved Site from Subdomain to Domain – "license key is only valid on one domain"

Posted: April 6, 2018 at 2:12 pm


djgore

April 6, 2018 at 2:12 pm

These are the errors I am getting:

Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains.

You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain.

You have the correct Support License Key for Event Espresso – Ticketing (EE 4+) but your account only allows for automatic upgrades on one domain.

How can I fix this issue?

Thanks


Josh

  • Support Staff

April 6, 2018 at 2:20 pm

Hi there,

I’ve reset your license key, and the error will go away if you go to Event Espresso > General Settings and simply click Save.

The reason for the error is because the same key was previously used on
getbigorgohome.webchimpysites.com and the key hadn’t been reset since that time.


djgore

April 7, 2018 at 7:24 am

Thank you!

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  djgore 1 week, 5 days ago ago

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