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Moved Site from Subdomain to Domain – "license key is only valid on one domain"

Posted: April 6, 2018 at 2:12 pm


djgore

April 6, 2018 at 2:12 pm

These are the errors I am getting:

Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains.

You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain.

You have the correct Support License Key for Event Espresso – Ticketing (EE 4+) but your account only allows for automatic upgrades on one domain.

How can I fix this issue?

Thanks


Josh

  • Support Staff

    •

April 6, 2018 at 2:20 pm

Hi there,

I’ve reset your license key, and the error will go away if you go to Event Espresso > General Settings and simply click Save.

The reason for the error is because the same key was previously used on
getbigorgohome.webchimpysites.com and the key hadn’t been reset since that time.


djgore

April 7, 2018 at 7:24 am

Thank you!

The support post ‘Moved Site from Subdomain to Domain – "license key is only valid on one domain"’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  djgore 6 years ago ago

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