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hemc.rodeo
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January 6, 2017 at 1:24 pm
Hello,
It seems several tickets are over sold. For instance we will have 4 tickets for sale but 6 are sold. We are noticing this behavior on Randomn tickets.
Do you know why this could be?
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Josh
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January 6, 2017 at 1:46 pm
Did you set the date time registration limit or the Ticket Qty limit only? Which version of Event Espresso are you using?
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hemc.rodeo
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January 8, 2017 at 10:21 pm
Hi Josh,
I have 8 set as ‘Maximum number of tickets allowed per order for this event’
In additional for each ticket time I have sell start and sell until. Sell until is set for March 2017 so plenty of time remaining but it seems few tickets here and there are oversold.
Ex: I have 10 tickets avail but 12 sold. Please help
Event Espresso 4.9.24.p
Thanks
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Josh
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January 9, 2017 at 8:44 am
The maximum number of tickets allowed per order setting is only going to limit tickets per order. That setting does not set a limit to the total number of tickets that can be sold for the event.
You’ll need to set a date time registration limit under the “Datetimes” section of the event editor to set a limit of 10 tickets for an event.
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hemc.rodeo
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January 9, 2017 at 1:30 pm
Hi Josh,
Sorry forgot to mention I do have Qty set under ‘Available Tickets”. As you can see in this case 7 were sold instead of just 4
https://snag.gy/Em7eNu.jpg
Let me know what could be wrong. Thanks
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Josh
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January 9, 2017 at 1:37 pm
Do you have anything set for the Datetime reg limit? If you have more than one ticket type, the QTY fields for tickets alone will not set a limit for the event. Here’s a screenshot that highlights the date time reg field, that’s the field where you set the limit.
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hemc.rodeo
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January 9, 2017 at 1:41 pm
Hey Josh – No I dont. What do you recommend in my scneario: The ticket type available vary on how many we have?
See screenshot here: https://snag.gy/QIJpe6.jpg
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Josh
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January 9, 2017 at 1:43 pm
You set the Datetime reg limit to equal the total capacity of that event.
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hemc.rodeo
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January 9, 2017 at 1:47 pm
So in this case, I would add up all the Qty field and put that in the Datetime Reg Limit?
Now if i add more tickets or open up more slots, I would update the Limit to the new total?
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Josh
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January 10, 2017 at 9:46 am
No actually you set the date time reg limit to the actual capacity of the venue.
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