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Mobile ticket App

Posted: June 6, 2016 at 9:07 pm

Nicholas Pappagallo

June 6, 2016 at 9:07 pm

I installed the plugin to accept tickets and DL the new APP tried it last event and it will not find the ticket when scanning a barcode – it fails saying ticket is for a different event with a big red “!” then my option is retry or done – tried a bunch of tickets then was forced to give up and manually check them all in – what is wrong? I see the event in the app so Im logged into my acct and I select it and then this! I see no other blogs with this complaint.


  • Support Staff

June 7, 2016 at 8:48 am

Hi Nicholas,

It sounds like the app isn’t being allow to authenticate correctly. This can happen if it’s a server that uses FCGI. What we found is server’s that use FCGI don’t allow the authentication headers to be sent.
There’s a workaround posted in this other thread that may help get those authentication headers to work on your server:

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Status: closed

Updated by  Josh 4 years, 2 months ago ago

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