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Mobile Only: Ticket qty selection doesn't save and next screen is an error

Posted: May 14, 2015 at 6:07 am


Scott Case

May 14, 2015 at 6:07 am

Our mobile site has begun spitting out an error. It’s only for smaller viewports and isn’t triggered by user agent.

If you go to http://iacac.com/events/air-cargo-congestion-forum/ and try to register for a free ticket, the next screen displays an error even if you select a quantity:

An error has occurred:
You need to select a ticket quantity before you can proceed.
EED_Ticket_Selector – process_ticket_selections – 508


Josh

  • Support Staff

    •

May 14, 2015 at 8:39 am

Hi Scott,

I checked your site and what’s happeing is the Magic Liquidizer Responsive Table plugin is changing the HTML of the ticket selector and causing the breakage you’re seeing.

You should be able to dequeue the Magic Liquidizer Responsive Table’s scripts for the pages that have events, or deactivate the plugin and then the ticket selector will function correctly.

The support post ‘Mobile Only: Ticket qty selection doesn't save and next screen is an error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Updated by  Josh 8 years, 11 months ago ago

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