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Mobile App stuck on Fetching Attendees

Posted: August 31, 2012 at 3:40 am


tkapena

August 31, 2012 at 3:40 am

ee 3.1.25, iphone app:

trying to list ‘All Attendees’ but is always stuck on ‘fetching attendees’. If I try to search individual entry say by first name, last name, email etc., works ok and brings up the entry.

could this be related to *.25? the system is being used actively during this period and I am avoiding to upgrade just now

please assist.


Chris Reynolds

  • Support Staff

September 4, 2012 at 10:23 am

If you have a lot of attendees, the attendee list might be timing out trying to generate the list. Are you using the latest versions of the app and the espresso-services files?


tkapena

September 5, 2012 at 2:31 am

Hi Chris,yes, am using 2.0 and downloaded the services through a referenced link on the forum. Maybe I should re download the services, can you point me to it? They are not listed under my downloads

Thanks.


tkapena

September 5, 2012 at 2:36 am

It started behaving like this even when the list had just about 200 and at the moment we have only about 400 attendees


Jacopo Lualdi

September 5, 2012 at 4:01 am

HI, I have the same problem but “Fetching Events” and using EE 3.1.26.P
I know I have a lot of events, but if I let the iPhone loading for hours nothing happens anyway.


Dean

September 5, 2012 at 4:13 am

Here is the download:

from this page https://eventespresso.com/wiki/espresso-ticketing/#services


tkapena

September 5, 2012 at 4:24 am

Thanks Dean, I will re upload once again


tkapena

September 5, 2012 at 4:41 am

I re-uploaded the services, v2.0 too but same issue. I have left the app just showing same message, ‘Loading Fetching Attendees’


Jacopo Lualdi

September 5, 2012 at 8:17 am

I re-uploaded the services, but the same issue for me too (Loading Fetching Events)…


Seth Shoultes

  • Support Staff

September 5, 2012 at 7:58 pm

Hey Guys,
Please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.

That way I can try to debug the problem.

Thanks!


Jacopo Lualdi

September 6, 2012 at 9:02 am

OK I’ve just sent you the credentials
Let me know, thank you so much


Seth Shoultes

  • Support Staff

September 6, 2012 at 9:23 pm

Hey Everyone. Just thought of something. What are the permissions set to on the espresso-services directory and files? We have noticed in the past, depending on the server, that the files need to be set to 755 or 777. Not sure why, but sometimes trying the different permissions settings helps to fix this problem.

  • This reply was modified 8 years, 9 months ago by  Seth Shoultes. Reason: text edit


Seth Shoultes

  • Support Staff

September 6, 2012 at 9:28 pm

Another thing to check is the server error logs after logging into the app to see if there are any errors produced.


tkapena

September 7, 2012 at 1:57 am

Hi Seth, I will send logins later but I tried to play around with permissions, nothing: I had folder = 755, files = 644 and I tried to change as advised but same issue.
I found some lines related to the services in the logs, take a look maybe they mean something. I couldn’t understand some options:

 "POST /espresso-services/attendees.php HTTP/1.0" 200 31908 "-" "EventEspresso/2.0 CFNetwork/548.1.4 Darwin/11.0.0" 569 32335

and

"POST /espresso-services/search.php HTTP/1.0" 200 107 "-" "EventEspresso/2.0 CFNetwork/548.1.4 Darwin/11.0.0" 597 593

also

"POST /espresso-services/search.php HTTP/1.0" 200 431 "-" "EventEspresso/2.0 CFNetwork/548.1.4 Darwin/11.0.0" 601 917

thanks!


Jacopo Lualdi

September 7, 2012 at 6:28 am

I tried with both 755 and 777 permissions too, but nothing changed


Seth Shoultes

  • Support Staff

September 7, 2012 at 12:11 pm

I found this while looking into another customers site:

I think your theme may be outputting an extra space some where.
http://www.screencast.com/t/7FXKhNp6BTh2

This was a very helpful thread:
http://wordpress.org/support/topic/xml-parsing-error-xml-or-text-declaration-not-at-start-of-entity-1


Seth Shoultes

  • Support Staff

September 7, 2012 at 12:14 pm

More info:
http://www.justinwhall.com/xml-parsing-error-xml-or-text-declaration-not-at-start-of-entity/


Seth Shoultes

  • Support Staff

September 7, 2012 at 12:21 pm

http://www.screencast.com/t/DjfwCdA9


Seth Shoultes

  • Support Staff

September 7, 2012 at 12:30 pm

Working/non-working site comparison:
http://www.screencast.com/t/2xAyCH9pcBWa


Seth Shoultes

  • Support Staff

September 7, 2012 at 12:35 pm

Notice the extra line/space in the screenshot above? I think this is a problem with another plugin, because the extra line/space is still there after switching to the Twenty Eleven theme.


Seth Shoultes

  • Support Staff

September 7, 2012 at 1:30 pm

Hey everyone,

I found the issue with this persons website. In this case they installed and modified the Event Espresso Custom Files addon. One of the files they modified had an extra space at the very top of the file. As seen here:
http://www.screencast.com/t/jL5IUtXh6Ftc


Seth Shoultes

  • Support Staff

September 7, 2012 at 2:29 pm

@Jacopo

This is the output of your website html:
http://www.screencast.com/t/PwyF0t7B

You have two extra lines at the top of the page, followed by a . That is not properly formed html and could be the root cause of this and probably other issues.


Seth Shoultes

  • Support Staff

September 7, 2012 at 2:34 pm

@Jacopo

It looks like the theme you are using is causing the problems and outputting improperly formatted html. I activated the Twenty Eleven theme o your site and the problem was fixed.

Here is a screenshot of the html source while the Twenty Eleven theme was active:
http://www.screencast.com/t/fwRT2I0u


Jacopo Lualdi

September 10, 2012 at 6:47 am

Hi Seth,
I tried deleting the red lines shown in the screenshots, but nothing yet. You should have my credential, can you please try to fix it working on my active theme? I actually don’t know which wrong parts of my code conflict with the EE app.
My email is webmaster@animaeventi.com – contact me there if you need.
Thank you


Seth Shoultes

  • Support Staff

September 10, 2012 at 12:54 pm

Hi Jacopo,

In order to debug and fix your theme or other plugins. We will need you to purchase a support token.

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