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Mobile App – Login Credentials fail

Posted: June 13, 2018 at 3:03 pm

Ryan Cassavaugh

June 13, 2018 at 3:03 pm

Recently we moved to a dedicated server and thus have new nameservers. Everything seems to have propagated properly. The website is working as normal, but I cannot seem to log into the mobile app anymore. Is there some cache clearing that needs to be done OR some re=registration of my site with event espresso. Please help. Time sensitive.


  • Support Staff

June 13, 2018 at 3:24 pm

Hi Ryan,

There isn’t some cache clearing or some re-registration of your site with Event Espresso. The new server may not be configured to allow the Basic Authorization headers that are passed to your server via the mobile apps.

May I ask does the new server use Apache or nginx?

Ryan Cassavaugh

June 13, 2018 at 3:46 pm

It is Apache/v2.4.33
does the mobile app send information over a specific port number?
If so I may need to access the firewall administration and ensure the port is open.

Ryan Cassavaugh

June 13, 2018 at 4:05 pm

talking to the host support team, they bumped up the PHP to 40MB (or higher) and I was able to get it to work.


  • Support Staff

June 13, 2018 at 4:08 pm

port 80/443, I hope you’re not blocking those.

In this case, you could try adding the following to the site’s .htaccess file to ensure the Authorization headers can be passed:

SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1

you’ll add the above immediately before the line that has:
# BEGIN WordPress

Ryan Cassavaugh

June 13, 2018 at 4:12 pm

bumping the PHP memory allocation worked. Was that a requirement? Maybe something that on the previous server was high but when we moved, got lower?


  • Support Staff

June 13, 2018 at 4:34 pm

The amount of memory required will depend on the number of events & attendees, and other factors (like the number of plugins activated on your website). Quite likely your previous server had a higher memory limit set.

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Updated by  Josh 1 year, 11 months ago ago

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