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Shadi
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July 8, 2017 at 4:40 am
Hello,
One of the users (subscriber) tried to log into his account to manage his attendees, however, the application is not allowing him to log in, and it keeps logging out.
Any help.
Best wishes,
Shadi
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Tony
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July 10, 2017 at 4:26 am
Hi Shadi,
The mobile apps are for checking users in at the event, they do not allow you to manage attendees any further than that. SO to confirm is the user trying to scan tickets/check in attendees or ‘manage’ attendee further than that?
Event Espresso is designed to host your own events, if you using EE to provide a form of event market place in which non-admins on your site manage their own events you’ll need to setup their accounts with the correct capabilities.
So to start, can you let me know how you have assigned the user to the event?
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Shadi
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July 15, 2017 at 2:13 am
Hi Tony
Thank you for your reply.
Yes, they are non-admins on my website. Our users can submit their events on our site and I need them to use the app for their own events.
They are assigned to as a subscriber. Do I need to change the role to “event administrator” and make it as a default so that they can use the app and manage their event attendee?.
Thank you.
Shadi
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Tony
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July 17, 2017 at 3:04 am
Yes, they are non-admins on my website. Our users can submit their events on our site and I need them to use the app for their own events.
Ok, great. However, that doesn’t really answer my question which was:
So to start, can you let me know how you have assigned the user to the event?
The reason I’m asking is in order for the user to access ‘their’ own events, they must be set at the event author and given the capabilities to manages their own events and not ‘others’.
There is no ‘event administrator’ from Event Espresso, although there is an Events administrator (not the s for plural) however that role basically allows the users to manage ALL events within Event Espresso, not just ‘theirs’.
As mentioned EE is designed to manage your own events out the of the box, meaning admins logging into EE by default would be part of the same organisation and organising the events on behalf of that organisation. To allow users to manage their OWN events individually can be done but will take some customizations on your part and to set up the users to have the correct capabilities to only manage their events.
Here is an example plugin that adds 2 roles to your site: http://take.ms/WcoqG
‘Events Manager’ manages all events in Event Espresso, its very similar to the default ‘Events Administrator’ role that EE now adds by default.
‘Event Organizer’ allows a user access to their own events and not others.
So if you have the users set as the author of the event you should be able to use the above and set them as an Event Organizer to manage their own events. However, to be clear, this is not officially supported and will require some work on your part to have this work the way you need.
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