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Audrea Robbins
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June 18, 2013 at 8:59 am
At our first event, the app failed on me. It was totally embarassing… and chaos because I didn’t have a way to check people in except pen and paper. The app logs in fine but I cannot scan because it just spins when it forces me to find an event. No event showed in the Today, nor upcoming or past. I also tried searching and it just spins saying it’s loading – fetching events… So I get on here to search posts before posting and found a post for the problem saying that now there is a NEW HD APP that supposedly replaces this one? Great! So I go out and download it. It won’t let me login. I’m using the same endpoint url and login info from the other app – which allows me to login… But this one gives me a “Sorry, can’t log in 404-not found” error. What do I do?
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Josh
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June 18, 2013 at 10:14 am
Hi Audrea,
Did you install the new mobile app API that works with the HD app? You can download it from your account page. The new mobile app API is labeled: JSON API v2.0
There is more information on the new API and app here:
https://eventespresso.com/wiki/espresso-ticketing/
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Audrea Robbins
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June 18, 2013 at 11:22 am
Ok, that worked to allow me in… But I scanned all the tickets as I would have if it had worked that day and all buy one declined saying they were already checked in… They weren’t because I was looking at the attendee list screen at the time. After I scanned them all though, I refreshed and they showed up as attending. So, for future reference, is that a small bug?
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Josh
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June 18, 2013 at 11:58 am
This isn’t something I’ve seen where it declines them saying it was already checked in, but they were not checked in. Are you running any caching plugins?
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