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Mobile App Issues

Posted: June 18, 2013 at 8:59 am

Audrea Robbins

June 18, 2013 at 8:59 am

At our first event, the app failed on me.  It was totally embarassing…  and chaos because I didn’t have a way to check people in except pen and paper.  The app logs in fine but I cannot scan because it just spins when it forces me to find an event.  No event showed in the Today, nor upcoming or past.  I also tried searching and it just spins saying it’s loading – fetching events…  So I get on here to search posts before posting and found a post for the problem saying that now there is a NEW HD APP that supposedly replaces this one?  Great!  So I go out and download it.  It won’t let me login. I’m using the same endpoint url and login info from the other app – which allows me to login…  But this one gives me a “Sorry, can’t log in 404-not found” error.  What do I do?


  • Support Staff

June 18, 2013 at 10:14 am

Hi Audrea,

Did you install the new mobile app API that works with the HD app? You can download it from your account page. The new mobile app API is labeled: JSON API v2.0

There is more information on the new API and app here:

Audrea Robbins

June 18, 2013 at 11:22 am

Ok, that worked to allow me in…  But I scanned all the tickets as I would have if it had worked that day and all buy one declined saying they were already checked in…  They weren’t because I was looking at the attendee list screen at the time.  After I scanned them all though, I refreshed and they showed up as attending.  So, for future reference, is that a small bug?


  • Support Staff

June 18, 2013 at 11:58 am

This isn’t something I’ve seen where it declines them saying it was already checked in, but they were not checked in. Are you running any caching plugins?

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