Support

June 3, 2020 at 12:49 pm

I can’t see anything when I go to {domain.com}/wp-json/

Exactly, and that’s the problem.

When you load this page: https://www.neudikids.ch/wp-json/

There is likely an error thrown on the server.

I think, something blocks, because the actual situation ist, that I can’t go to Eventespresso “Events” or add or edit them….There coms always the ifnformation, that there is a “critical error” on the website….

Huh? I can edit the events on your site just fine.

Event Espresso -> Events loads fine for me.

Is there a specific event it happens on?

Could you maybe logg-in to the website with the data I sent to you and help me?

I’d already logged into your site and checked over what I have access to before I replied, which technically we do not do without a support token but I figured I could at least take a look.

If you prefer for us to troubleshoot on your site/server directly you’ll need to purchase a support token, otherwise we can work through your issue here but we’ll need the actual error being on the site rather than the ‘front end’ errors.

Do you have access to the PHP error logs?

The license for EE was bought several month ago for

This isn’t a license issue, EE does not an will not limit your site based on any issue with your license.

June 4, 2020 at 10:40 am

Yes the events load fine again. I deactivated all plugins and activated just a few, so everything works well.

It sounds like your site may be running out of memory, I checked and it looks like it is set to use 40MB (which is very low).

Are you comfortable changing PHP files?

If so I can tell you how to increase the amount of memory your site is set to use, it may not fix the problem as without knowing the error you’re getting its just a guess.

But the App….still not works

The app simply will not work whilst this page: https://www.neudikids.ch/wp-json/

Shows an error 500.

I have no idea where to find PHP errors.
Do I have to contact my Hoster for that?

You’re host will usually have a section in your control panel to view errors.

Or they may be an error_log file within on the server with them in.

Do you have FTP access to the site?

June 5, 2020 at 8:56 am

Hi Christina,

Unfortunately, the logs sent don’t give any info on the problem.

They do show your site is running out of memory on your woo-commerce dashboard but not much else.

I need FTP credentials to see what the actual error is, can you provide all of the information requested on the login details form please:

https://eventespresso.com/send-login-details/

If you don’t have FTP credentials you’ll need to request them from your host as there isn’t much I can do without them.

June 9, 2020 at 8:20 am

Ok, so by the time I was able to access the site the fatal being thrown on /wp-json/ is no longer thrown, I’m guessing its a memory exhausted error and now doesn’t throw because you’ve deactivated plugins.

However, the problem still appears to be the authorization header is being blocked.

Can you check with your host and ask them if they are filtering it?

You can send them this link for more details: https://github.com/WP-API/Basic-Auth/pull/32

If not, it could be another plugin hijacking the request.

June 26, 2020 at 5:37 am

Hi Christina,

The requests sent to/from the app use an ‘Authorization’ header to essentially ‘log into the site’ so that it can access the data it needs to.

On your server it looks like that header is being blocked/filtered from the request, did you ask you host about the authorization header or just the memory_limit?

July 29, 2020 at 8:31 am

I asked our hoster, why your IP-Address has no access. This is the answear from the hoster:

I was able to connect to the server a while back using SFTP and a different port than the one initially provided, so that seems like an old response from before that?

What shall I do?

Did you ask your host if they block/delete PHP Authorization headers as mentioned above?

When I capture the request sent to your site from the app, it shows the Authorization header is sent, but apparently the header doesn’t make it through to your site and that is required for it to work.

I’ll include a screenshot in a private reply after this, but the EE app sends an authorization header to authenticate with the site, that should be passed through to the basic_auth plugin we have included within EE and it sets a flag for us to confirm which is recieved_basic_auth_data. On your site that flag shows as false, so that authorization header isn’t making it through to your site and thats something set on your server.

I’ve already added a couple of workaround we use to your sites .htaccess file for this, none of those are working so its something that needs to be fixed server side.

August 24, 2020 at 9:26 am

Hi Cristina,

I’m not really sure what feedback I can give you here? Your host responded to say they activated basic auth (so yes, they were blocking it) and gave you some code to add to the sites .htaccess file, have you added that code?

Or asked them to add the code?

I’ve already added code to the sites .htaccess file which is still active ono your site. Your host knows their servers best and this is something they need to enable on their end, so they need to add the code wherever it goes.

September 3, 2020 at 9:49 am

That’s exactly the same error that was thrown previously and is likely due to the same issue.

We don’t store login details so I currently can not log in, can you resend the credentials using this form please:

https://eventespresso.com/send-login-details/