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lindostravel
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January 10, 2015 at 10:30 am
my android phone is a samsung gt-s7582 and version 4.2.2 I can login and everything works fine from iphone but can not login from android(check web connection or endpoint url)
WP 4.1
EE 3.1.36.6.p
New isntallation
http://excursions.lindostravel.gr/event-registration/
It is a subdomain of lindostravel.gr
Thank you in advance
Dimitrios
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Lorenzo Orlando Caum
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January 10, 2015 at 11:37 am
Hi Dimitrios,
Is your iPhone running the latest OS (iOS 8) and are you using the Event Espresso HD app?
https://eventespresso.com/wiki/mobile-apps/
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Lorenzo
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lindostravel
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January 10, 2015 at 11:42 am
Hi Lorenzo,
the iphone is iOS8 and it is working fine. Yes I am using Event Espresso HD app from google playstore.
Dimitrios
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lindostravel
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January 10, 2015 at 11:44 am
redacted – Event Espresso support team -LOC
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Lorenzo Orlando Caum
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January 11, 2015 at 7:52 pm
Hi, this is a public support forum so I’ve removed those credentials.
Please go ahead and deactivate them.
Then create a new login and share it through this link:
https://eventespresso.com/send-login-details/
Thanks.
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Lorenzo
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lindostravel
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January 12, 2015 at 11:24 am
Thanks Lorenzo everything done by your instructions.
Regards Dimitrios
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Lorenzo Orlando Caum
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January 12, 2015 at 1:14 pm
Hi Dimitrios,
You should receive an email from a team member shortly. Please go ahead and reply directly to that email.
Thanks again.
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Lorenzo
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Jonathan Wilson
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January 12, 2015 at 1:14 pm
Hi Dimitrios,
I am looking into this issue. Responded to your email. The username and password combo are not working on the site either. Can you verify them and reply to my email? Thanks.
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lindostravel
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January 15, 2015 at 5:39 am
Dear Lorenzo & Jonathan
I found from the error logs that the problem was from some security matters of my hosting provider and I aked theme to make the nessesery changes. Everything is working OK now.
Thanks for your help.
Dimitrios
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Tony
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January 15, 2015 at 5:55 am
Hi Dimitrios,
Thank you for letting us know.
I’ll mark this thread resolved, if you have any further questions please feel free to open up a new thread.
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Tony
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January 15, 2015 at 10:45 am
Hi Dimitrios,
Would it possible for you to provide us with further details of this?
As in which security settings caused this, and how you identified it?
This may help other users that run into the same problem.
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lindostravel
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January 16, 2015 at 3:43 am
Hi,
what I did is that I uploaded everything to another hosting provider and found out that everything is working OK. After this, I took a look at the errors log of the hosting provider that was not working the mobile app and I show this: “ModSecurity: [file “/etc/httpd/crs/activated_rules/modsecurity_crs_60_correlation.conf”] [line “37”] [id “981204”] [msg “Inbound Anomaly Score Exceeded (Total Inbound Score: 5, SQLi=0, XSS=0): Common SPAM/Email Harvester crawler”] Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [hostname “excursions.lindostravel.gr”] [uri “/espresso-api/v1/authenticate”] [unique_id “VLjbabkEhxsAAGwLqAwAAADg”]” . Show I called them and asked to fix it. In 5 minutes everything was working fine from iphone and android devices.
Hope this will be useful my friends.
Dimitrios
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Dean
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January 16, 2015 at 4:22 am
Glad you got it sorted and thank you for sharing how it got resolved!
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