|
Matthew McDavid
|
March 19, 2022 at 2:01 am
Hello. I have found a support response to my issue https://eventespresso.com/topic/license-key-field-missing/ however, we are currently still using EE3 on our primary site. How can I enable our license key for EE4 on a sub_site while the primary site is still running EE3? We have a paid subscription to both EE3 and EE4. Thank you.
|
|
Tony
|
March 21, 2022 at 5:07 am
Hi Matthew,
I’m assuming you are using WordPress MultiSite?
Officially Event Espresso does not support WPMS, that’s not to say it won’t work with it but that we don’t officially support it. A single license key field will show on the primary site within WPMS as technically you only have one single set of files to update (which is what the key is used for).
Do you have EE4 running on the sub-site currently? You don’t ‘need’ a license key to run and test EE4, it’s used for one-click updates and support and whilst we do monitor the sites we are flexible given that we know the above set up is used even if we don’t officially support it.
|
|
Matthew McDavid
|
March 21, 2022 at 3:00 pm
Tony, thank you, I see. Yes, EE4 is on a sub-site and we’re still running EE3 on the primary-site. I would like to update EE4, I imagine I can backup the EE4 plugin folder and simply upload the updated version so we’re running the latest EE4 ver. Please confirm and we’ll manually update the folder.
|
|
Tony
|
March 22, 2022 at 4:00 am
Yes, you can manually update EE4 on the site.
However, it sounds like you are updating manually via FTP and if so I’d advise against it. It’s all too common for us to see a failed/skipped file when people update via FTP which then causes fatal errors when EE is looking for a file(s) that don’t exist. EE has a lot of files, meaning if it is going to skip it’s more likely to happen with a plugin our size.
Personally, I would use the plugin upload feature within WordPress.
Dashboards -> Plugins -> Add New -> Upload plugin.
When you select the .zip file it will check if the destination directory (in this case EE4 event-espresso-core-reg) and if it does will ask if you want to replace it, click to do so and the update is done.
The data is all stored within the database not the plugin files, so backup your database before moving forward just to be safe.
|
