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Missing registrations

Posted: February 27, 2018 at 8:12 pm


chocolate

February 27, 2018 at 8:12 pm

Hi Event Espresso. Thank you for resetting my key. I’m having another problem though. I’m missing a whole bunch of registrations. When I went to the app it said my credentials were no longer valid. Out of curiosity, I put in the last password I had before I upgraded to the higher php and the reset took place and the old password was accepted. It seems the registrations in between the password change which took place on Sunday night are missing. 60 were tickets that I issued to a sponsor. Can you help get them back?

Thank you, Deborah


Josh

  • Support Staff

February 27, 2018 at 9:19 pm

Do you take regular backups of the database? If not, you can contact your web host and ask them if they took any database backups of your site before the data loss.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 3 months, 3 weeks ago ago

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