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missing registrant in one event

Posted: October 11, 2018 at 6:54 pm


pmoise

October 11, 2018 at 6:54 pm

Hello,
One of our event is having issue.
going to this event in the backoffice, it shows 7 ticket rsvd, when you click on the icon to show who register, it only shows 2 registrations (when you select “see all registration” on the top bar).
I did find 11 incomplete registration and 1 in the recycle bin.
but 5 are missing

thanks for your help


Josh

  • Support Staff

    •

October 11, 2018 at 7:54 pm

Hi,

The ticket rsvd count can go up simply from selecting tickets and stoping there, and the rsvd count should go up & down when registrations are in progress. They’d have to at least fill out & submit the registration form to progress from rsvd to an actual registration.

In other words, it doesn’t look like you have missing registrations.

The support post ‘missing registrant in one event’ is closed to new replies.

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Updated by  Josh 5 years, 7 months ago ago

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