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Missing numbers in registration sequence

Posted: February 25, 2018 at 5:57 am


spoling

February 25, 2018 at 5:57 am

I have a gap in my list of registrations from 146 it jumps to 150, where are those registrations?


Tony

  • Support Staff

    •

February 26, 2018 at 5:38 am

Hi there,

Have you checked the the ‘Incomplete’ view on the registration list? – http://take.ms/yaxYN

Registrations are created as early as possible within EE and then updated as the attendee steps through the checkout steps so if a user selects the ticket, proceeds to the checkout and then steps the registrations will remain in the Incomplete section.


Josh

  • Support Staff

    •

February 26, 2018 at 7:51 am

Further to the above, you sent an email that included a CSV report and those IDs were actually the transaction IDs. If the transactions were abandoned you’ll find them in Event Espresso > Transactions > Abandoned.

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Updated by  Josh 6 years, 1 month ago ago

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