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Josh
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October 18, 2012 at 2:36 pm
Here are a few things yo can check:
1) Verify Event Espresso is activated
2) If you have any plugins that alter user roles and permissions or the WordPress admin menu system, try disabling/re-configuring these if they have features that remove menus for selected user roles. Event Espresso’s roles and permissions plugin has this functionality, so that would be a good one to check first.
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isavage
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October 18, 2012 at 4:45 pm
I can’t figure it out. I recently installed JetPack. But, when deactivated, the menu didn’t reappear. I even completely uninstalled EE, then reinstalled it. Still no menu.
Any other thoughts on what may be the problem?
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Jonathan Wilson
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October 18, 2012 at 5:06 pm
Hello,
If you would like, we can take a look for you.
Can you send WordPress admin level log in credentials and FTP credentials via the contact form on this page: https://eventespresso.com/contact/
Please select the “I am sending login info as requested” department form.
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isavage
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October 18, 2012 at 5:18 pm
Just sent them your way Jonathan. Thanks!
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Jonathan Wilson
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October 18, 2012 at 5:19 pm
Thanks, Isaac. Got the credentials. I’ll have a look and get back to you.
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Jonathan Wilson
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October 18, 2012 at 5:49 pm
Isaac,
I found the problem is with the Mailjet For WordPress plugin. While it is deactivated, the Event Espresso menu item appears. Activated, it does not appear. Did you just update this plugin? I noticed in the plugin directory, that an update was made on 10/10/2012. You might contact the developer of the plugin and let them know it is interfering with other plugins.
Also, I left the plugin deactivated for now.
Let us know if we can help you further.
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