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Larry Hyde
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August 14, 2018 at 10:15 am
We have “member-only” tickets available on our site (see attached image https://drive.google.com/file/d/14KGWGi9Ddy2mGWuCnFLfsha5713REq4M/view?usp=sharing), and if you’re not logged in as a member, that ticket option is not available.
If you’re not logged in at all, you get a prompt that explains that you need to be a member and provides next steps (see attached image https://drive.google.com/file/d/14jO3E8NGLo6kTPsVQCfbR115koXQJkgA/view?usp=sharing).
But not all users are getting this prompt, and members are accidentally purchasing the more-expensive, non-member tickets. It’s possible that users could be “logged in” but not with an official member account (e.g. as a WP subscriber or administrator). To clear up the confusion, I think we need to make sure that ALL NON-MEMBERS (whether they’re logged in or not) see the prompt in the green box. Rather than checking only to see whether the user is logged in, can it check to see whether the user is a member and display that prompt for ALL users that it doesn’t recognize as members? Ideally, anyone who sees the members-only ticket as unavailable should get the prompt. And we would rather display that prompt for ALL users, if necessary, to ensure the confusion and frustration for our members gets cleared up.
Would like to know our options. Thanks.
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Josh
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August 14, 2018 at 10:25 am
Hi,
One thing you could do is add the log in link to the “members only” message within the ticket selector. Here’s a code snippet to get you started:
https://gist.github.com/joshfeck/1a574f951fea3941ef8bcd3681abbb5c
You can add the above to a functions plugin.
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