Missing email when AVS fails (2)

Posted: February 23, 2017 at 10:02 am

EE4 Personal License

February 23, 2017 at 10:02 am

The following issue is still occurring basically whenever the card fails initially. We never received a response to the latest post on this issue:

https://eventespresso.com/topic/missing-email-when-avs-fails/

This topic was modified 7 years, 1 month ago by wmnf.
This topic was modified 4 years, 1 month ago by Garth.

Josh

Support Staff

February 23, 2017 at 12:35 pm

Does the message get logged in the Messages Activity List table?

wmnf

EE4 Personal License

February 24, 2017 at 8:18 am

No, it does not.

Josh

Support Staff

March 6, 2017 at 10:17 am

May I ask how do you know that the AVS failed with their first payment attempt? Are you checking the Payment logs in Event Espresso > Payment Methods > logs?

Also, in Event Espresso > Messages > Settings, do you have Generate and send all messages set to “On a separate request” or is it set to “On the same request”?

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Missing email when AVS fails (2)

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