Support

December 5, 2013 at 9:19 am

There isn’t an option that prevents this. It’s not the email address that makes one registration overwrite the other. It’s from registering during the same session without closing the session. You can see how this works by making a registration in one browser, then make another registration with the same email in another browser.

December 5, 2013 at 10:05 am

The key is to make sure the session gets closed after making one registration, then going to register again from the same computer. The instructions I posted here will help:

https://eventespresso.com/topic/missing-attendees/#post-68982

December 6, 2013 at 8:58 am

Can you go to http://supportdetails.com/ with the browser you are using to register the attendees and send the browser information back here? This may help us narrow down the issue.

Also, can you set up a test event and send us a link so someone from support can try registering a few times there?

Thanks.

December 10, 2013 at 1:34 pm

It may be that the same (or other) security features that aren’t allowing support staff to log in are not allowing the payment notifications to reach your website. Can you let us know which payment gateway is active?

December 11, 2013 at 1:28 am

Hi,

That is a third party product for an unsupported gateway, we have not endorsed the product.

Unfortunately, you would need to refer your support query about the gateway not functioning correctly to the creators of that gateway plugin as we did not create it.

December 12, 2013 at 3:51 am

Hi,

The default setting for someone who has paid is Completed. So if a payment has gone through successfully this is what this is the status the attendee should be marked as.

If the purchase has not been completed, then the status will be Incomplete. However, it is possible in the General Settings or in the individual event to change the default setting of unpaid registrants from Incomplete to Pending.

Incomplete status does not affect event capacity, however Pending will reduce the capacity.

December 16, 2013 at 2:45 am

Hi,

If you go to Event Espresso > General Settings and scroll to the Page Settings section, it outlines the 4 core pages and the shortcodes they use, but what you have said is correct.

December 24, 2013 at 10:27 am

Hi there,

It’s possible to make it so that when the invoice is downloaded, it changes the payment status.

If you open up /gateways/invoice/template.php and look around line 65 you’ll find this block of commented out code:

//if ($payment_status != 'Completed') {
//	$payment_status = 'Pending';
//	$txn_type = 'INV';
//	$payment_date = date('Y-m-d-H:i:s');

//Added by Imon
//	if (count($registration_ids) > 0 && $admin == false) {
//		foreach ($registration_ids as $reg_id) {
//			$sql = "UPDATE " . EVENTS_ATTENDEE_TABLE . " SET payment_status = '" . $payment_status . "', txn_type = '" . $txn_type . "', payment_date ='" . $payment_date . "'  WHERE registration_id ='" . $reg_id['registration_id'] . "' AND txn_type ='' ";
//			$wpdb->query($sql);
//		}
//	}
//}

This code doesn’t do anything since it’s commented out, but if you change a few things and comment it back in it will update the payment status when someone downloads an invoice. I’d suggest removing the part that updates the payment date, since that’s irrelevant in this case:

if ($payment_status != 'Completed') {
$payment_status = 'Pending';
$txn_type = 'INV';
//	$payment_date = date('Y-m-d-H:i:s');

//Added by Imon
if (count($registration_ids) > 0 && $admin == false) {
foreach ($registration_ids as $reg_id) {
$sql = "UPDATE " . EVENTS_ATTENDEE_TABLE . " SET payment_status = '" . $payment_status . "', txn_type = '" . $txn_type . "'  WHERE registration_id ='" . $reg_id['registration_id'] . "' AND txn_type ='' ";
$wpdb->query($sql);
}
}
}

December 30, 2013 at 9:07 am

This is true. You could also try modifying the invoice gateway itself so that it changes the payment status back to incomplete if the specific condition you’re looking for is met. Please note that we do not typically support modifying the gateway functions.