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Carina Hume
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January 9, 2014 at 8:44 am
We have had two separate occurrences recently where customers were charged an extra $45 at checkout. Any idea what may be causing this?
Calendar: 2.2.1.p
MailChimp Integration: 1.2
Members Addon: 1.9.8.p
Multi Event Registration:: 1.0.5.p
Permissions: 1.5.2
Recurring Events: 1.1.8.p
Social Media: 1.1.7.p
Ticketing: 2.1.p
Event Espresso: 3.1.36.2.P
WordPress: 3.6.1
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Sidney Harrell
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January 9, 2014 at 10:18 am
Can you give any more specifics? Which events were in the cart? What were the itemized charges on the authorize.net report? Are you using authnet SIM or AIM?
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Carina Hume
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January 10, 2014 at 3:43 pm
We are using AIM. Below are a couple of links to screenshots that might help.
https://www.crookedtree.org/wp-content/uploads/2014/01/Screenshot-1.jpg
https://www.crookedtree.org/wp-content/uploads/2014/01/Screenshot-2.jpg
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Josh
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January 10, 2014 at 5:26 pm
Hi Carina,
Is there a miscalculation on the first one? It looks correct to me. The second one is definitely off by $45. Can you check the log file in /wp-content/uploads/espresso/logs to see if there is a discrepancy there?
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