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Migration Issue

Posted: January 10, 2013 at 7:49 am


Deanne Goddard

January 10, 2013 at 7:49 am

Hi There,

I have recently migrated my wordpress install from one server to another. I found that after migrating I could not log into the Dashboard. When I put in my username and password I get the following error in Chrome: Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection.

I moved all my plugins out of the plugin folder and the Dashboard was back and working! After a while of troubleshooting, I discovered that the problem occurs when the Event Espresso plugin put back in the plugin folder…

Am I doing something wrong! Any help will be much appreciated!

Thanks!


Josh

  • Support Staff

January 10, 2013 at 9:06 am

Hi Deanne,

When you place the Event Espresso plugin into the plugins directory, it should still be not active.

Can you try restarting your Chrome browser or try logging in with another browser?


Deanne Goddard

January 10, 2013 at 9:22 am

Hi Josh,

Thanks for the reply. I have tried what you suggested in Safari and in IE9.

Safari: Blank screen.
IE9: Internet Explorer cannot display the page

The plugin is automatically updating as it is activated in database… Would deactivating the plugin before I migrate the databases help?


Josh

  • Support Staff

January 10, 2013 at 10:36 am

If you rename the event-espresso plugin directory, the plugin will no longer be able to load. Then you can navigate to the WordPress admin plugins page and WordPress will automatically deactivate the plugin. From there, any Event Espresso add-ons should also be deactivated

From there, you’ll need to look into what didn’t get moved over correctly. I can point you to the codex guide on moving WordPress, I hope this helps:

http://codex.wordpress.org/Moving_WordPress


Deanne Goddard

January 11, 2013 at 8:49 am

Hi Josh,

Thanks for the suggestion. I tried migrating again and your suggestion, but no luck…

Do you think it could be a server config issue?


Josh

  • Support Staff

January 11, 2013 at 9:19 am

The plugin didn’t deactivate when you renamed the plugin folder after you went to the wp plugin admin page?


Josh

  • Support Staff

January 11, 2013 at 9:24 am

The other thing that might help is turning on debug in the wp-config file.

http://codex.wordpress.org/Editing_wp-config.php#Debug


Deanne Goddard

January 11, 2013 at 9:26 am

It did, but then when I changed it back, it wouldn’t activate again. WordPress says: “Plugin Activated”, but it doesn’t activate. The same goes for all the other plugins too.


Josh

  • Support Staff

January 11, 2013 at 10:44 am

Hi Deanne,

I don’t have the information I need to know what to do here. What method was used to move to the new server?

Does the new server meet the requirements needed to run WordPress and Event Espresso?

Have you turned debugging on, and if so, does it show any errors?


Deanne Goddard

January 12, 2013 at 5:29 am

I used the 15 step method in the ‘Moving WordPress’ article… I turned on debugging and got this error: WordPress database error: [INSERT,UPDATE command denied to user 'moderated' for table 'ed_options']
INSERT INTO <code>ed_options
(option_name, option_value, autoload) VALUES (‘_transient_doing_cron’, ‘1357993431.1007359027862548828125’, ‘yes’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload)


Deanne Goddard

January 12, 2013 at 5:32 am

It looks like that user didn’t have the correct database permissions! I changed the user permissions, and I can now activate the plugins and they all seem to work!

Thanks so much, Josh!

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