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Messed up email formattng

Posted: March 28, 2024 at 6:52 pm


MSCM

March 28, 2024 at 6:52 pm

I have tried to debug this, but unsuccessful. The Ticket Notice email, both default and custom, show up in my inbox with messed up formatting. This happens to email sent to comcast and icloud addresses. Stings of code like this: “=0A=0A=0A =0A =0A =0A =0A =0A =0A <= /head>=0A=0A” I can send screen shots.
But when I sent a default or a custom Registration Notification using the exact same email addresses, the email renders perfectly.

Most frustrating! Hope you can debug this


Rio

  • Support Staff

March 28, 2024 at 6:57 pm

Can you send screenshot please. Actually, you can make a loom video of the problem you’re experiencing.
https://loom.com/

You can also check the message generated in your EE dashboard, is there any difference?

Did you also update the email message? and when was the issue happen? and what was changes done?

thanks


MSCM

March 28, 2024 at 7:04 pm

Thanks for the quick response! Here are the screenshots. I will look into your other questions and let you know.

Messed up formatting
Same recipeint but not messed up for Notification
correct formatting


MSCM

March 28, 2024 at 7:04 pm

Hmm.. I thought those image links wwould work for my dropbox. If not, how do I send sceenshots?


MSCM

March 28, 2024 at 7:08 pm

Also, when I sent the email to gmail, for example, it renders fine. I would say it is a comcast or icloud problem BUT why would the Registration Notificaiton work perfectly, using smae comcast email?


Rio

  • Support Staff

March 28, 2024 at 9:53 pm

Please use dropbox link or google drive to share it, you can mark your message private too.

thanks


MSCM

March 29, 2024 at 6:22 am

This reply has been marked as private.


MSCM

March 29, 2024 at 6:24 am

Thanks! The three screen shots sent above. What is most puzzling is the differrnce between two notifications sent to the same address from the same address. One is formatted correctly, one is wrong. And these are the Default Messages, so it can’t be anything I added, I think. I can also send the file of the HTML of the emails, if you tell me how to upload.


Rio

  • Support Staff

March 29, 2024 at 6:54 am

Yes, the problem seems to be in the HTML. You can share the code using gist.
https://docs.github.com/en/get-started/writing-on-github/editing-and-sharing-content-with-gists/creating-gists.

Can you also share your log-in to us.
https://eventespresso.com/send-login-details/ and tell us the message name that has problem.

thanks


MSCM

March 29, 2024 at 12:22 pm

This reply has been marked as private.


Rio

  • Support Staff

March 29, 2024 at 9:10 pm

Sorry for not being clear, we mean the code from your EE Message section. But no worries, we’re able to log to your site and will send you report afterward.

thanks


Rio

  • Support Staff

March 29, 2024 at 10:39 pm

This reply has been marked as private.


MSCM

March 30, 2024 at 1:43 pm

This reply has been marked as private.


MSCM

March 30, 2024 at 6:12 pm

This reply has been marked as private.


Rio

  • Support Staff

March 31, 2024 at 9:18 pm

Hello,

Is there any chance you can check if the comcast email or icloud if it is inbox or in spam? Most likely unloaded image happen on that reason.

there’s also article here.
https://discussions.apple.com/thread/1248631?sortBy=best

I will also submit this to our tEEm for review and recommendation.

thanks


MSCM

April 1, 2024 at 5:35 pm

Thanks, Rio. No, the messages dud not go to Junk. The strangest part is that the notification to the ticket purchaser comes is weird, but the notification to admin does not. And it is the SAME email address for both messages.


Rio

  • Support Staff

April 1, 2024 at 6:36 pm

That’s not something we can control. You may try to contact the email provider support and ask why images are broken on their end but working on different email provider, there might be settings needed to do.

Do you have web access to those emails can you try accessing those emails?

thanks


MSCM

April 2, 2024 at 11:52 am

Hi again, Rio. That was a good suggestion. I would have said I checked Xfinity online before. But this time I saw something new. The troublesome message had this code showing up – the </head> and the </td> maybe orphans?
++++++
< /head>
< /td>

Hello Luke Skywalker:

We’re pleased that you will be joining us at our MSCM concert – we hope you enjoy the performance! Ple ase print your tickets off and bring them with you, or show them on your ph one upon arrival.

+++++

And this is the HTML for the message. Maybe it will tell you something? Is there something in the wp_mail function that might be interacting with EE?

++++++
Return-Path: <tickets@manchestersummerchambermusic.org>
Delivered-To: nhbergh@comcast.net
Received: from dovdir4-asb-06o.email.comcast.net ([96.103.145.219])
by dovback4-asb-13o.email.comcast.net with LMTP
id GBrtK08OBmZyKwAAK7M9tw:T5:P1:P1
(envelope-from <tickets@manchestersummerchambermusic.org>)
for <nhbergh@comcast.net>; Fri, 29 Mar 2024 00:42:04 +0000
Received: from dovpxy-asa-14o.email.comcast.net ([96.103.145.219])
by dovdir4-asb-06o.email.comcast.net with LMTP
id GBrtK08OBmZyKwAAK7M9tw:T5:P1
(envelope-from <tickets@manchestersummerchambermusic.org>)
for <nhbergh@comcast.net>; Fri, 29 Mar 2024 00:42:04 +0000
Received: from resimta-a2p-651309.sys.comcast.net ([96.103.145.219])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
by dovpxy-asa-14o.email.comcast.net with LMTPS
id GBrtK08OBmZyKwAAK7M9tw:T5
(envelope-from <tickets@manchestersummerchambermusic.org>)
for <nhbergh@comcast.net>; Fri, 29 Mar 2024 00:42:04 +0000
Received: from server308.com ([192.252.149.21])
by resimta-a2p-651309.sys.comcast.net with ESMTPS
id q0JmrQUFFo4Nyq0Jmr9yqh; Fri, 29 Mar 2024 00:42:03 +0000
X-CAA-SPAM: F00000
X-Authority-Analysis: v=2.4 cv=ZJZ0mm7b c=1 sm=1 tr=0 ts=66060e5c
cx=a_idp_d:c_cmc a=vW2rBY3C1RHNEpvibPmuQA==:117 a=vW2rBY3C1RHNEpvibPmuQA==:17
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a=P8gMff4ppgpy92pg1mm4:22 a=V1SfHyBxvMO_V9Vs3lcz:22
X-Xfinity-Message-Heuristics: IPv6:N;TLS=1;SPF=1;DMARC=
Authentication-Results: resimta-a2p-651309.sys.comcast.net;
dkim=fail (signature verification failed)
header.d=manchestersummerchambermusic.org header.b=bGB0JH4z
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed; d=
manchestersummerchambermusic.org; h=to:subject:date:from
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rxl96H4+stwr0AiUvNqcKDFtcL0aj2WkpBNT024j79NfGQRPyOJ3R/fVRRIUF4Jt
dw=
Received: (qmail 41916 invoked by uid 4030); 29 Mar 2024 00:42:01 -0000
To: nhbergh@comcast.net
Subject: =?us-ascii?Q?Test_email_sent_from_Manchester_Summer_Chamber_?=

=?us-ascii?Q?Music?=

X-PHP-Script: http://www.manchestersummerchambermusic.org/wp-admin/admin.php for 72.229.142.33

Date: Fri, 29 Mar 2024 00:42:01 +0000

From: Manchester Summer Chamber Music <tickets@manchestersummerchambermusic.org>
Reply-To: tickets@manchestersummerchambermusic.org
Message-ID: <ZrMiEJeu4eMLWooZYSixRAjVBGsWvpJMUBqIWjdZxvA@www.manchestersummerchambermusic.org>

X-Mailer: PHPMailer 6.8.1 (https://github.com/PHPMailer/PHPMailer)

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ext-align: center;”><a href=3D”https://www.manchestersummerchambermusic.org=

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e’, ‘Helvetica’, Helvetica, Arial, sans-serif; margin-bottom: 10px; font-we=

ight: normal; line-height: 1.6; font-size: 17px;”>Hello Luke Skywalker:</p>=

=0A<p style=3D”margin: 0; padding: 0; font-family: ‘Helvetica Neue’, ‘Helve=

tica’, Helvetica, Arial, sans-serif; margin-bottom: 10px; font-weight: norm=

al; font-size: 14px; line-height: 1.6;”>We=E2=80=99re pleased that you will=

be joining us at our MSCM concert – we hope you enjoy the performance! Ple=

ase print your tickets off and bring them with you, or show them on your ph=

one upon arrival.</p>=0A<p class=3D”lead” style=3D”margin: 0; padding: 0; f=

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g?ee=3Dee-txn-tickets-approved-url&token=3D1-daafpapasdlfakasdfpqasdfas=

df” style=3D”margin: 0; padding: 0; font-family: ‘Helvetica Neue’, ‘Helveti=

ca’, Helvetica, Arial, sans-serif; color: #2BA6CB;”>View/Print your ticket(=

s)</p>=0A<div class=3D”” style=3D”margin: 0; padding: 0; font-family: ‘=

Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif;”>=0A<p style=3D=

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ca, Arial, sans-serif; margin-bottom: 10px; font-weight: normal; font-size:=

14px; line-height: 1.6;”>The day before your concert, you will receive a r=

eminder email with this same ticket link as well as details on parking at t=

he concert venue. Have questions? Please call us at (978) 312-2062 or simpl=

y reply to this email.</p>=0A<p style=3D”margin: 0; padding: 0; font-family=

: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif; margin-botto=

m: 10px; font-weight: normal; font-size: 14px; line-height: 1.6;”>If you=

=E2=80=99d like fun behind the scenes clips of music leading up to the conc=

ert, <a href=3D”https://www.manchestersummerchambermusic.org/sign-up-for-ou=

r-mailing-list/” style=3D”margin: 0; padding: 0; font-family: ‘Helvetica Ne=

ue’, ‘Helvetica’, Helvetica, Arial, sans-serif; color: #2BA6CB;”>subscribe =

to our mailing list. As with all music festivals, MSCM is a labor of l=

ove. We are so grateful to our friends and colleagues for their contributio=

ns, both artistic and otherwise, which have helped to make MSCM a reality. =

Be a part of MSCM by <strong style=3D”margin: 0; padding: 0; font-family: ‘=

Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif;”><a href=3D”htt=

ps://www.manchestersummerchambermusic.org/get-involved/” style=3D”margin: 0=

; padding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial,=

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Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif; margin-bottom: 10px; fon=

t-weight: normal; font-size: 14px; line-height: 1.6;”>-MSCM</p>=0A<p style=

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ht: 1.6; text-align: left;”><a href=3D”https://www.manchestersummerchamberm=

usic.org/2024-season-concerts/” style=3D”margin: 0; padding: 0; font-family=

: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif; color: #2BA6=

CB;”><strong style=3D”margin: 0; padding: 0; font-family: ‘Helvetica Neue’,=

‘Helvetica’, Helvetica, Arial, sans-serif;”>View all concerts.</a=

></p>=0A<h5 style=3D”margin: 0; padding: 0; font-family: ‘HelveticaNeue-Lig=

ht’, ‘Helvetica Neue Light’, ‘Helvetica Neue’, Helvetica, Arial, ‘Lucida Gr=

ande’, sans-serif; line-height: 1.1; margin-bottom: 15px; padding-bottom: 1=

5px; padding-top: 10px; color: #000; font-weight: 900; font-size: 16px;”></=

h5>=0A<h5 style=3D”margin: 0; padding: 0; font-family: ‘HelveticaNeue-Light=

‘, ‘Helvetica Neue Light’, ‘Helvetica Neue’, Helvetica, Arial, ‘Lucida Gran=

de’, sans-serif; line-height: 1.1; margin-bottom: 15px; padding-bottom: 15p=

x; padding-top: 10px; color: #000; font-weight: 900; font-size: 16px;”>Cont=

act Info:</h5>=0A<p style=3D”margin: 0; padding: 0; font-family: ‘Helvetica=

Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif; margin-bottom: 10px; fon=

t-weight: normal; font-size: 14px; line-height: 1.6;”>Phone: <strong style=

=3D”margin: 0; padding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helv=

etica, Arial, sans-serif;”>(978) 312-2062 Email: <strong style=3D”=

margin: 0; padding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetic=

a, Arial, sans-serif;”><a href=3D”mailto:tickets@manchestersummerchambermus=

ic.org” target=3D”_blank” rel=3D”noopener” style=3D”margin: 0; padding: 0; =

font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif; c=

olor: #2BA6CB;”>tickets@manchestersummerchambermusic.org</p>=

=0A</td>=0A</tr>=0A</tbody>=0A</table>=0A<p style=3D”margin: 0; padding: 0;=

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;”><!– /column 1 –> <!– column 2 –></p>=0A<table class=3D”column” align=

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oat: left;”>=0A<tbody style=3D”margin: 0; padding: 0; font-family: ‘Helveti=

ca Neue’, ‘Helvetica’, Helvetica, Arial, sans-serif;”>=0A<tr style=3D”margi=

n: 0; padding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Ar=

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‘Helvetica’, Helvetica, Arial, sans-serif; padding: 15px;”></td>=0A</tr>=

=0A</tbody>=0A</table>=0A<p style=3D”margin: 0; padding: 0; font-family: ‘H=

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0px; font-weight: normal; font-size: 14px; line-height: 1.6;”><!– /column =

2 –></p>=0A</td>=0A</tr>=0A</tbody>=0A</table>=0A<p style=3D”margin: 0; pa=

dding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, san=

s-serif; margin-bottom: 10px; font-weight: normal; font-size: 14px; line-he=

ight: 1.6;”><!– end social table –></p>=0A</td>=0A<td style=3D”margin: 0;=

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sans-serif;”></td>=0A</tr>=0A</tbody>=0A</table>=0A<p style=3D”margin: 0; p=

adding: 0; font-family: ‘Helvetica Neue’, ‘Helvetica’, Helvetica, Arial, sa=

ns-serif; margin-bottom: 10px; font-weight: normal; font-size: 14px; line-h=

eight: 1.6;”><!– /FOOTER –></p>=0A</body>=0A</html>


Rio

  • Support Staff

April 2, 2024 at 5:42 pm

At first, i thought a missing HTML could be the problem, but if it did work on other platform, then it is safe to say that the html element is the problem.

What did you learn from looking on those email? have you tried accessing theme through web and not through your device app?

thanks


MSCM

April 2, 2024 at 8:35 pm

Thanks again, Rio. Yes, that code I sent you was from looking online at xfnity.com. It is perplexing for sure.


Rio

  • Support Staff

April 2, 2024 at 8:47 pm

Can you try creating another template, reset that template and send a test email to your comcast.

lets see what happen there.

thanks


MSCM

April 3, 2024 at 10:03 am

Rio, I had already reset all the Default Templates. I do have Custom Templates BUT I have not been using those for the testing.

But you had a very good idea! I just tried EVERy ONE the default templates that send email to either Registrant, Primary Registrant, or Admin.

The ONLY emails that mess up at all are the TICKET NOTICE template ones, both to Primary Registrant and Registrant.

I have “set all templates to default” and also checked the “override custom”.

So what could be causing only that one template to send messed up emails?


Rio

  • Support Staff

April 3, 2024 at 7:08 pm

I did try it on our test site and send it to our icloud email and everything is fine. Do you have stagging site where we can do some test?

Have you tried to check if there’s any plugin that caused conflict? you can try to disable other plugin you have and do test email.

You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.

thanks


MSCM

April 3, 2024 at 7:27 pm

Oh thank you! I will try what you suggest with the plugins and let you know. I appreciate the information about how to do the troubleshooting.


Rio

  • Support Staff

April 3, 2024 at 7:59 pm

awesome. Let us know what you found during the troubleshooting.

have a wonderful day.

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