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Facade
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August 11, 2017 at 7:23 am
Hi,
We have a site that uses Event Espresso and we noticed that some of the e-mails got stuck in “Queued for generating” or “Queued for sending” that we really can’t seem to figure out the reason of. There is nothing in the logs.
I saw other people had the same problem and I increased resource limits and etc but didn’t help.
Can somebody give a hint why this can happen?
Here is some system information if it helps:
“WordPress Version: 4.8
PHP Version: 5.5.38
MySQL Version: 5.6.35
Event Espresso Version: 4.9.31.p”
Thank you in advance.
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Tony
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August 11, 2017 at 7:27 am
Hi there,
Are all emails now stuck or is it a batch of emails?
If you trigger an email now does it send and still leave the others stuck?
I saw other people had the same problem and I increased resource limits and etc but didn’t help.
Can you let me know which resources/limits and from/to what value?
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Facade
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August 14, 2017 at 3:50 am
Hi Tony,
Thank you for your answer.
It’s just some of the e-mails, not all of them and if I push the send again button they go out without any problem.
I changed the following values and I checked it with phpinfo() to see if the site really got them, and it did:
upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300
max_input_time = 300
max_input_vars = 3000
memory_limit = 256M
I also put ‘define( ‘WP_MEMORY_LIMIT’, ‘256M’ );’ in wp-config.php.
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Tony
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August 14, 2017 at 7:57 am
Is this a shared server or VPS (or above)?
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Facade
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August 14, 2017 at 8:23 am
It is a VPS. A CentOS with WHM and CPanel.
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Facade
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August 16, 2017 at 8:57 am
So, is there any solution, or a log where I could look after the reason of this?
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Josh
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August 16, 2017 at 4:03 pm
The solution may involve backing up your site then updating to the current version of Event Espresso 4.
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